IT Service Desk

PT. Solusi Jasa Teknologi; Bogor; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions provider based in Bogor is looking for a skilled Network Operations Center Specialist. This role involves acting as the Point of Contact for IT service requests, performing troubleshooting, and supporting Data Center operations. Candidates should hold a Bachelor's degree in IT or a related field and have at least 1 year of relevant experience. The ideal candidate will possess strong analytical and communication skills and be willing to work in a fast-paced, service-oriented environment. Opportunities for growth exist within this dynamic team.

Qualifications

• Minimum 1 year of working experience as a Network Operations Center or Data Center Operations.
• Basic understanding of network fundamentals like TCP/IP, DNS, and DHCP.
• Familiarity with Data Center operations, including power systems and cooling.

Responsibilities

• Act as the Point of Contact for all IT service requests.
• Perform initial troubleshooting and ensure resolution.
• Prepare and deliver operational reports.

Skills

Network monitoring operations

Troubleshooting

Analytical skills

Communication

Microsoft Excel proficiency

Education

Bachelor’s degree in Information Technology or related field

Tools

Monitoring tools (PRTG, Zabbix, SolarWinds, etc.)

Job description

Responsibilities

Act as the Point of Contact (SPOC) for all IT service requests and incidents.

Perform continuous monitoring of network, connectivity, and infrastructure services using monitoring tools.

Receive, log, and handle incidents and service requests related to connectivity, network devices, and Data Center services through the ticketing system.

Perform initial troubleshooting (Level 1 / Level 2) and ensure resolution in accordance with applicable SOP and SLA.

Escalate unresolved issues to the relevant departments or third-party vendors based on the escalation matrix.

Support Data Center operations, including environment checks, device installation, cabling arrangement, and maintenance activities.

Manage Data Center access and coordinate technical tasks and maintenance activities.

Ensure accurate and complete documentation in the ticketing system, including incident details, root cause analysis, and resolutions.

Prepare and deliver daily and monthly operational reports.

Ensure compliance with operational SOP, security policies, and Data Center service management standards.

Physically and mentally healthy.

Qualifications

Bachelor’s degree (S1) in Information Technology, Computer Science, Informatics Engineering, Computer Engineering, or a related field.

Minimum 1 year of working experience as a Network Operations Center (NOC) or Data Center Operations.

Good understanding of network monitoring operations, internet connectivity, Service Level Agreements (SLA), and incident handling processes.

Basic knowledge of Data Center operations, including power systems, cooling, racks, cabling, environment monitoring, and other supporting infrastructure.

Basic understanding of computer networking, such as TCP/IP, DNS, and DHCP, as well as fundamental knowledge of routers, switches, and firewalls.

Familiar with or knowledgeable in using monitoring tools such as PRTG, Zabbix, SolarWinds, Nagios, The Dude, or similar tools.

Proficient in using Microsoft Office, especially Microsoft Excel.

Strong troubleshooting and analytical skills.

Good written and verbal communication skills.

Able to work under pressure in a service-oriented environment.

Self-motivated, disciplined, and able to work independently as well as collaboratively in a team.

Willing to work on a 24x7 shift schedule.

About the Company

A new established company in early 2020, PT Solusi Jasa Teknologi (Sojatek) is focusing on end-to-end IT Managed Network & Delivery Services, Implementation, DRC Solution, IOT and Consulting. The team have a native understanding and in-depth knowledge on multiple business process and environment.