IT Service Coordinator

PT Berca Hardayaperkasa; Daerah Khusus Ibukota Jakarta; On-site; IDR 20.000.000 - 30.000.000; Full time

Job summary

A leading IT service provider in Jakarta is seeking an experienced IT Infrastructure Coordinator to oversee the delivery and execution of IT infrastructure services. The ideal candidate will have a Bachelor's degree in Information Technology and a minimum of 2 years' experience in managing large-scale IT operations. Responsibilities include monitoring service quality, leading teams, and ensuring compliance with best practices. Strong communication skills and a willingness to travel are essential for this role.

Qualifications

• Bachelor Degree of Information Technology/Computer Science, or related field
• Minimum 2 years of proven experience in managing large-scale IT operations and cross-functional teams.
• Strong knowledge of ITIL and service management best practices. Preferably with ITIL v4 Certification
• Effective communication & interpersonal skills
• Accustomed to administration and documentation works
• Willing to travel

Responsibilities

• Coordinate the delivery and execution of IT infrastructure services and projects.
• Monitor service quality and performance against SLAs and KPIs.
• Serve as the key contact point for service-related escalations and ensure timely resolutions.
• Collaborate with internal technical teams and external partners to ensure smooth operations.
• Apply IT service management best practices in day-to-day operations.

Job description

• Coordinate the delivery and execution of IT infrastructure services and projects (e.g., workstation setup, device rollout, network equipment, managed services).
• Monitor service quality and performance against SLAs and KPIs.
• Serve as the key contact point for service-related escalations and ensure timely resolutions.
• Collaborate with internal technical teams and external partners to ensure smooth operations.
• Apply IT service management best practices (e.g., ITIL) in day-to-day operations.
• Bachelor Degree of Information Technology/Computer Science, or related field
• Minimum 2 years of proven experience in managing large-scale IT operations and cross-functional teams.
• Strong knowledge of ITIL and service management best practices. Preferably with ITIL v4 Certification
• Effective communication & interpersonal skills
• Accustomed to administration and documentation works
• Willing to travel