Insurance Advisor - HSBC (Makassar)

AXA; Makassar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading insurance company in Indonesia is looking for an experienced professional to coordinate relationships with bank managers, prepare production reports, and ensure compliance with regulations. The ideal candidate will have strong communication, analytical, and leadership skills, with a focus on customer service excellence. This position requires a minimum of 2 years' experience in the insurance industry and a diploma or bachelor's degree.

Qualifications

• Completion of min Diploma III or bachelor degree above from any discipline.
• Minimum 2+ years’ experience at current position in insurance company.
• Excellent communication and group facilitation skills.
• Good analytical and problem-solving skills.
• Good team leadership and time management.

Responsibilities

• Coordinate and maintain good relationships with bank managers for Bancassurance growth.
• Prepare production reports on daily, weekly, and monthly basis.
• Coordinate with Claims Team for claims settlements.
• Ensure compliance with regulatory requirements.
• Perform customer-centric service aligned with AXA's pillars.

Skills

Communication skills

Analytical skills

Problem solving

Time management

Team leadership

Creativity

Customer service excellence

Knowledge of insurance products

Education

Diploma III or bachelor's degree

Job description

Responsibilities

• Coordinate and maintain good relationships with Branch Manager or Relation Manager of the banks allocated in order to support performance and Bancassurance growth.
• Prepare production report in daily, weekly and monthly basis
• Coordinate with Claims Team for claims settlements.
• Perform Customer Centricity by attentiveness, reliability and availability to customer, in line with current AXA pillar.
• Perform compliance by ensure that regulatory requirements are meet policy and procedures

Qualifications

• Completion of min Diploma III or bachelor degree above from any discipline.
• Minimum 2+ years’ experience at current position in insurance company
• Excellence communication skills and group facilitation skills, and having ability to write and deliver training courses and material.
• Good analytical and problem solving skills, Creative, Innovative, and Customer Service Excellence.
• Good team leadership and time management.
• Applies good knowledge of general insurance product (retail and commercial business).
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Applies good knowledge in marketing media/technologies
• Good command in English.