Implementation Specialist - EMEA

Jobgether; Remote; IDR 1.544.998.000 - 1.931.248.000; Full time

Job summary

A partner company is seeking an Implementation Specialist to manage end-to-end onboarding projects remotely. The ideal candidate will guide customers through effective platform adoption while ensuring strong relationships and clear communication. Key qualifications include extensive experience in software implementations and exceptional project management capabilities. Competitive compensation is offered, along with a fully remote work environment and additional benefits.

Benefits

Competitive compensation

Unlimited PTO policy

Monthly education budget

Generous equipment budget

Qualifications

• Extensive experience managing end-to-end software implementations or onboarding projects.
• Strong project management capabilities, particularly in remote-first environments.
• Demonstrated experience in change management.

Responsibilities

• Manage and execute full implementation projects for customers.
• Build strong customer relationships while aligning expectations.
• Develop detailed implementation plans and coordinate milestones.
• Lead customers through change management.

Skills

Project management capabilities

Excellent communication skills

Strong customer-centric mindset

Technical curiosity

Problem-solving abilities

Attention to detail

Ability to collaborate cross-functionally

Adaptability

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Specialist in EMEA.

In this role, you will guide new customers through a successful and high-quality implementation journey, ensuring they adopt the platform effectively and achieve fast time-to-value. You will manage end-to-end onboarding projects, act as a trusted partner to stakeholders, and support customers through change management while tailoring solutions to their operational needs. Working closely with cross-functional teams, you will help shape best practices, refine internal processes, and champion a customer‑centric mindset throughout all stages of deployment. This is a role for someone who thrives in a thoughtful, detail‑oriented, remote‑first environment and enjoys solving complex challenges with both technical insight and strong communication skills.

Accountabilities

• Manage and execute full implementation projects for both Mid‑Market and Enterprise customers, from scoping to delivery.
• Build strong customer relationships by proactively guiding stakeholders, aligning expectations, and ensuring transparent communication at each stage.
• Develop detailed implementation plans, coordinate milestones, and drive accountability across internal and external teams.
• Lead customers through change management, helping them adopt new workflows and processes smoothly.
• Apply your technical understanding of complex software solutions to configure setups, troubleshoot issues, and provide expert recommendations.
• Advise customers on best practices to maximize value and support long‑term success.
• Identify recurring patterns, propose improvements for customer onboarding, and collaborate cross‑functionally to enhance product and process efficiency.
• Represent the customer’s voice internally to ensure solutions remain aligned with their needs and desired outcomes.

Requirements

• Extensive experience managing end‑to‑end software implementations or onboarding projects for complex or configurable products.
• Strong project management capabilities, from defining workstreams to delivering on milestones in remote‑first environments.
• Excellent communication skills, with the ability to simplify complex concepts and ask precise clarifying questions.
• Strong customer‑centric mindset, with the ability to build partnerships, maintain engagement, and serve as a trusted advisor.
• Demonstrated experience supporting change management and guiding customers through new systems and workflows.
• Solid technical curiosity and aptitude for understanding product intricacies and configuration logic.
• Strong problem‑solving abilities, using data and structured thinking to drive decisions.
• High attention to detail, strong documentation habits, and a process‑oriented approach.
• Ability to collaborate cross‑functionally with Product, Engineering, Success, Sales, and Operations.
• Adaptability, comfort with evolving environments, and enthusiasm for continuous improvement.
• Willingness to travel occasionally (<10%) for strategic engagements.

Benefits

• Competitive compensation:
• EMEA: €80,000–€100,000
• UK: £70,000–£85,000
• Equity opportunities included.
• Unlimited PTO policy, with four weeks recommended annually.
• Long 10‑year exercise window for stock options.
• Fully remote work across Europe, the UK, and EMEA regions.
• Generous equipment, software, and home‑office budget to support productivity and comfort.
• Monthly education budget and additional coverage for conferences with approval.
• High‑quality work environment that prioritizes thoughtful execution over shortcuts.
• Collaborative, customer‑focused culture with direct access to leadership.
• Opportunity to work with a respected, product‑led organization committed to excellence and strong engineering values.
• Inclusive environment welcoming people from all backgrounds and identities.

Thank you for your interest!