HR and Operations Manager

Trusting Social & Kompato AI; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology firm in Jakarta is seeking an HR & Operations Manager responsible for attracting talent, maintaining a high-performance culture, and operational systems. The role requires a minimum of 5 years of professional experience, strong people management skills, and expertise in local labor laws. Key responsibilities include developing HR strategies, leading talent acquisition, and managing vendor relationships. This position offers an opportunity to grow with the company while ensuring compliance and facilitating employee engagement.

Qualifications

• Minimum of 5 years of professional experience with a minimum of 2 years as a manager of a team.
• Expertise or familiarity with local labour laws.
• Demonstrated knowledge of managing and maintaining HRIS systems.

Responsibilities

• Develop and deliver a comprehensive human resources strategy aligned with business strategy.
• Lead talent acquisition efforts including sourcing, screening, and selecting quality hires.
• Manage relationships with vendors and service providers.

Skills

People management skills

Problem-solving skills

Team-working skills

Verbal and Written communication skills

Education

Bachelor’s degree or equivalent education

Job description

About Trusting Social:

At Trusting Social, we are at the forefront of the AI revolution, transforming the banking industry in Southeast Asia and India for the past decade. Now, we’re pioneering Artificial General Intelligence (AGI) solutions, leveraging Generative AI technology to reimagine banking in a post-AGI world. Our mission is to spark the next revolution in productivity and customer experience, akin to the Internet and mobile computing breakthroughs. Join us in making financial freedom accessible to all.

Position Overview:

The HR & Operations Manager at Trusting Social plays a dual strategic and execution-focused role. This position ensures that the company attracts top talent, maintains a high-performance culture, and operates smoothly across all business units. The manager is responsible for aligning people’s practices with business goals while also building operational systems that enable scale, efficiency, and compliance.

Job Purpose

To ensure human resources compliance and core functionality while helping prepare the organisation for future growth. This includes developing employee training and development programs, refining policies and processes, recruiting and retaining talent, promoting company values and culture. This role will provide day-to-day management, oversight, and technical support of the team.

RESPONSIBILITIES

• Assisting to develop and deliver a comprehensive human resources strategy that integrates and closely aligns with the business strategy.
• Lead talent acquisition efforts including sourcing, screening, and selecting quality hires.
• Provide human resources support and consultation across the business on the most complex issues, including: recruitment, performance management, compensation and rewards, policies, employee relations, and people development.
• Maintains payroll processing and records by gathering, calculating, inputting data until salary transferring process to employee.
• Point person for maintenance, supplies, equipment, some of the bills, errands and organize office operations and procedures.
• Manage relationships with vendors, service providers and landlords, ensuring that all items are invoiced and paid on time.
• Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff if needed, including employees business travel, permit and visa application, KITAS, etc.
• Carrying out internal audit functions and other activities related to internal audit functions and compliance with applicable regulations.
• Ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored.
• Carry out other work assigned by superiors that are still within the limits of the relevant competence.

QUALIFICATIONS AND SKILLS

• Minimum of 5 years of professional experience with a minimum of 2 years as a manager of a team.
• Bachelor’s degree or equivalent education.
• Expertise or familiarity with local labour laws.
• Excellent people management skills; ability to train, oversee, coach, and mentor remotely.
• Takes responsibility for problem-solving and process improvement.
• Knowledge and experience in employment law, compensation, organizational development, employee relations, and training and development.
• Able to make and stand behind difficult or unpopular decisions.
• Experience and aptitude in creating and refining internal policy and process.
• Capable of managing conflict and conflicting views.
• Flexibility, adaptability, and resilience are required when working in a constantly evolving environment.
• Demonstrated knowledge of managing and maintaining HRIS systems.
• Demonstrated success in change management with diverse stakeholders.
• Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced environment.
• Problem-solving skills.
• Team-working skills.
• Verbal and Written communication skills.