Helpdesk

Pengiklan Anonim; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology company in Indonesia is seeking a Helpdesk professional to join their IT support team. In this full-time role, you will provide exceptional technical assistance and problem-solving support to clients. Responsibilities include responding to technical issues, guiding users through troubleshooting, and logging support activities. The ideal candidate has at least 2 years of IT support experience and a strong commitment to customer service. Join us in a collaborative environment that promotes work-life balance.

Benefits

Supportive work environment

Team-oriented culture

Work-life balance

Qualifications

• Minimum 2 years of experience in IT support or helpdesk operations.
• Strong problem-solving skills to diagnose and resolve technical issues.
• Ability to explain technical information to non-technical users.

Responsibilities

• Respond to client calls, emails, and tickets promptly.
• Provide troubleshooting support for software and hardware issues.
• Log all support activities accurately and maintain records.
• Escalate complex issues to appropriate technical teams.
• Assist in testing new IT systems and applications.

Skills

IT support experience

Troubleshooting skills

Excellent customer service

Helpdesk tools proficiency

Networking knowledge

Education

Certification in IT support

Tools

Ticketing systems

Remote support software

Job description

About the role

Join the dynamic IT support team. As a Helpdesk professional, you will be the first point of contact for our clients, providing exceptional technical assistance and problem‑solving support. In this full‑time role, you will work within a collaborative environment to ensure the smooth operation of our clients' IT systems and applications.

What you'll be doing

• Respond promptly to incoming calls, emails, and tickets from clients, diagnosing and resolving a wide range of technical issues
• Provide step‑by‑step guidance and troubleshooting support to users, helping them resolve software, hardware, and network‑related problems
• Log and document all support activities, maintaining accurate records and ensuring timely follow‑up on open tickets
• Escalate complex issues to the appropriate technical teams and work closely with them to find resolutions
• Assist in the implementation and testing of new IT systems and applications
• Stay up‑to‑date with the latest technologies, tools, and industry best practices to enhance your skills and provide excellent customer service

What we're looking for

• Strong background in IT support or helpdesk operations, with at least 2 years of relevant experience
• Excellent troubleshooting and problem‑solving skills, with the ability to diagnose and resolve a wide range of technical issues
• Exceptional customer service orientation, with the ability to communicate technical information clearly and patiently to non‑technical users
• Proficiency in using various helpdesk tools, ticketing systems, and remote support software
• Good understanding of hardware, software, networking, and operating systems
• Flexibility and adaptability to work in a fast‑paced, dynamic environment
• Certification in IT support or customer service is a plus

What we offer

We are committed to providing our employees with a supportive and collaborative work environment. Our team‑oriented culture and commitment to work‑life balance make us an employer of choice in the industry.

If you're passionate about providing exceptional IT support and contributing to the success of a leading technology company, we encourage you to apply now.