Head of Quality

Integrity; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A foreign investment company in Jakarta is seeking a Head of Quality to drive quality management across Asia. This position involves strategizing an annual roadmap, leading the quality team, and ensuring compliance with ISO standards. Ideal candidates should have at least 3 years of experience in a quality function, a strong understanding of ISO principles, and be proficient in both Bahasa Indonesia and English. The role offers an exciting opportunity to enhance the quality department's effectiveness in a growing company.

Qualifications

• Minimum 3 years of experience leading a quality or compliance function.
• Strong knowledge of ISO 9001, ISO 37001, and ISO 27001.
• Experience in internal audit and compliance in multi-country environments.

Responsibilities

• Develop and implement the company’s quality strategy and annual quality roadmap.
• Manage onboarding, coaching, and performance of team members.
• Design and implement quality management programs, KPIs, and measurement tools.
• Oversee quality-related documentation and reporting.
• Coordinate and support the Compliance Committee and Compliance Officer.

Skills

Leadership

Communication

Mentoring

ISO compliance knowledge

Proficiency in Bahasa Indonesia

Proficiency in English

Organizational skills

Proactive mindset

Education

Bachelor’s degree in Quality, Compliance, Business, or related fields

Job description

We are now searching for a Head of Quality, an experienced professional to lead our Quality department to the next level across the Asia region.

Mission

The Head of Quality is responsible for setting a quality management program for ensuring quality, efficiency, accuracy, reliability and compliance of the company’s activities and outputs. The Head of Quality will set up parameters and measurement tools, and will analyze the processes of implementation. The Head of Quality will propose performance targets to MD as well as providing process and analytical support for improvements and the development of effective corrective actions.

This function will provide leadership, management and control over the Quality Management Systems (QMS), the Anti-Bribery Management System (ABMS) and the Information Security Management System (ISMS); support each department to ensure that appropriate systems and implementation are in place that it achieve its objectives relating to Quality performance; ensure compliance with the company's standards by developing and conducting sustainability program including Internal Audit; act as an internal consultant for ISO Implementation; provide information related to Quality standards; and propose best practices for performance development and improvement as, with training and coaching of related parties and stakeholders.

This role is based in Jakarta and is responsible for Quality throughout the Asia region. The role reports directly to the Managing Director, and has 10 direct reports in Indonesia and the region.

Responsibilities

1. Quality Strategy & Development

• Develop and implement the company’s quality strategy and annual quality roadmap.
• Research and introduce improved quality methodologies and tools.
• Lead, train, and develop the Quality team.
• Manage onboarding, coaching, and performance of team members.

3. Quality Management System (QMS)

• Design and implement quality management programs, KPIs, and measurement tools.
• Review business processes, job roles, and quality documentation.
• Oversee quality-related documentation and reporting.

4. Quality Control & Internal Control

• Supervise screening, proofreading, editing, and operational monitoring activities.
• Support departments in developing processes, workflows, SOPs, and reports.
• Develop and monitor internal control and internal audit programs.

5. ISO & Compliance Management

• Manage and maintain ISO 9001 (QMS) accreditation.
• Coordinate ISO audits (ISO 9001, ISO 27001, ISO 37001) and prepare internal teams.
• Lead and implement ISO 37001 Anti-Bribery Management System (ABMS), including training and improvements.

6. Compliance & Advisory

• Coordinate and support the Compliance Committee and Compliance Officer.
• Advise Management/MD on quality, internal control, and compliance matters.
• Report regularly on findings, risks, improvements, and corrective actions.

7. Cross-Functional Collaboration

• Work with HR and department heads to set and monitor KPIs.
• Coordinate with all departments to ensure compliance and continuous improvement.

Requirements

• Minimum 3 years’ experience leading a quality or compliance function.
• Bachelor’s degree in Quality, Compliance, Business, or related fields (postgraduate training in quality is a plus).
• Strong knowledge of ISO 9001, ISO 37001, and ISO 27001.
• Experience in internal audit, compliance, and quality systems in multi-country environments.
• Proven leadership, communication, and mentoring skills.
• Proficient in Bahasa Indonesia and English (spoken and written).
• Strong integrity, organizational skills, and a proactive, results-oriented mindset.
• Able to manage multiple priorities and work across cultures.

If you meet these requirements and if you are looking for a new, exciting opportunity within a successful, growing company, then this role is for you!

Integrity Indonesia is an equal opportunity employer.

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Integrity Indonesia is a foreign investment company that has operated for 24 years in Indonesia. Our business is to provide services related to the prevention, detection and investigation of fraud.

Our services include employment background screening, business investigation, compliance, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation and market surveys.

As a rapidly expanding company with a robust and diverse portfolio of services, PT Integrity Indonesia is in search of self-motivated and results-oriented individuals with high integrity and strong qualifications, people who enjoy the challenge to grow and succeed.