Head of Operations

Monroe Consulting Group; Indonesia; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A recruitment firm is seeking a Head of Operations for a Visa Application Center in Indonesia. The ideal candidate will have 8-10 years of operations management experience, with a focus on developing strategies and leading teams to enhance service quality and efficiency. Strong leadership, problem-solving, and stakeholder management skills are essential for success in this dynamic, fast-paced role.

Qualifications

• 8-10 years of experience in operations management.
• At least 4 years in a leadership or department-head role.
• Proven ability to manage large teams.

Responsibilities

• Oversee end-to-end operations ensuring service quality.
• Develop and implement operational strategies.
• Lead and mentor operations teams.

Skills

Leadership

Process optimization

Analytical skills

Stakeholder management

Problem-solving

Education

Bachelor's degree in Business, Operations Management, Engineering

Master's degree (advantage)

Job description

Monroe Consulting Group is seeking a Head of Operation on behalf of our esteemed client, a Visa Application Center.

Key Responsibilities

• Oversee end-to-end operations, ensuring high service quality, operational efficiency, and compliance with company standards.
• Develop and implement operational strategies, SOPs, and performance frameworks to support business growth.
• Lead and mentor operations teams, ensuring optimal staffing, capability development, and performance management.
• Monitor daily workflows and resolve operational bottlenecks to maintain smooth business continuity.
• Analyze operational metrics, identify improvement opportunities, and implement data-driven process enhancements.
• Ensure compliance with all internal policies, regulatory requirements, and quality standards.
• Collaborate with cross-functional teams including Finance, HR, Technology, and Customer Experience to improve operations and support business initiatives.
• Drive continuous improvement projects to elevate productivity, cost efficiency, and customer satisfaction.
• Manage vendor relationships, contracts, and service-level agreements to ensure reliable and effective external support.
• Prepare and present operational reports, insights, and forecasts to senior leadership.
• Champion operational excellence, risk management, and a culture of accountability across the organization.

Requirements

• Bachelor's degree in Business, Operations Management, Engineering, or related field; Master's degree is an advantage.
• Minimum 8-10 years of experience in operations management, with at least 4 years in a leadership or department-head role.
• Proven experience managing large teams and driving operational strategy in a fast-paced environment.
• Strong understanding of process optimization, quality control, and performance measurement frameworks.
• Demonstrated ability to build and scale operational systems, SOPs, and cross-functional workflows.
• Excellent leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities and proficiency in operational metrics and reporting.
• Experience in managing vendors, contracts, and external service partners.
• High level of integrity, detail-orientation, and commitment to operational excellence.
• Ability to thrive in dynamic environments and lead transformation or improvement initiatives.