Guest Services & Reservations Specialist

Mövenpick Hotels & Resorts; Kepulauan Riau; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality resort in Indonesia is seeking a Reservation Agent to manage guest reservations and ensure a professional experience. The successful candidate will handle calls, emails, and online requests while providing outstanding customer service. Applicants should have hospitality experience and fluency in English, with additional languages preferred. This role offers growth opportunities and employee benefits, including discounts at hotels worldwide.

Benefits

Employee benefit card for hotel discounts

Learning and development programs

Growth opportunities internationally

Qualifications

• At least 1 year experience in the hospitality industry.
• Fluency in English; additional languages are a plus.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Deliver professional and efficient customer service to guests.
• Manage incoming calls, emails, and online reservation requests.
• Optimize revenue through recommendations of additional services.

Skills

Customer service skills

Fluency in English

Proficiency in reservation systems

Attention to detail

Job description

A leading hospitality resort in Indonesia is seeking a Reservation Agent to manage guest reservations and ensure a professional experience. The successful candidate will handle calls, emails, and online requests while providing outstanding customer service. Applicants should have hospitality experience and fluency in English, with additional languages preferred. This role offers growth opportunities and employee benefits, including discounts at hotels worldwide.