Guest Experiement Manager

Taman Safari Indonesia; Cisarua; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A conservation and recreation park in Indonesia is seeking a Guest Experience Manager to develop and manage guest experience experiments, ensuring high service quality and guest satisfaction. The ideal candidate will collaborate with cross-functional teams and analyze feedback to guide future innovations. This role offers a unique opportunity to be part of a magical workplace dedicated to conservation.

Responsibilities

• Develop and manage guest experience experiments, from concept to execution.
• Collaborate with cross-functional teams to design experiments aligned with brand goals.
• Collect and analyze guest feedback and data to evaluate impact.
• Identify trends to guide future guest experience innovations.
• Report experiment outcomes and make data-driven recommendations.
• Ensure seamless integration of experiments into operations.
• Train front-line teams to execute new experience concepts.
• Maintain high service quality and guest satisfaction metrics.
• Work closely with guest relations and digital teams for consistency.
• Act as a change champion to foster innovation.

Job description

Guest Experience Manager

Cisarua, West Java, ID (Jakarta, ID)

Responsibilities

• Develop and manage guest experience experiments, from concept to execution, to test new service models, technologies, or engagement strategies.
• Collaborate with cross‑functional teams (marketing, operations, sales, F&N, etc.) to design experiments aligned with brand goals.
• Collect and analyze guest feedback, operational data, and experiment results to evaluate impact.
• Identify trends and insights to guide future guest experience innovations.
• Report experiment outcomes and make data‑driven recommendations for scaling or iterating initiatives.
• Ensure experiments are seamlessly integrated into ongoing operations without disrupting guest satisfaction.
• Train front‑line teams to execute and adapt new experience concepts.
• Maintain high service quality and guest satisfaction metrics throughout all test phases.
• Work closely with guest relations, product, and digital teams to ensure consistency in the guest journey.
• Act as a change champion to foster a culture of innovation within guest‑facing teams.

About Us

We are a different breed of animal conservation. Each of our parks is crafted carefully to combine its own uniqueness and meet our highest standards. Here, we’ve blended the beauty of mother nature with the exhilaration of entertainment to create remarkable experiences you have never felt before.

Taman Safari Indonesia is determined in its commitment to continue its endeavor to become a conservation, education, and recreation park proudly recognised worldwide.

Join Us

We are inviting you to become part of our magical workplace and unforgettable journey!

Let’s start our journey together, #LetsGoSafari

MANAGER OPERASIONAL

North Jakarta, Jakarta, ID