General Manager Hospital (Healthcare)

Monroe Consulting Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 1.148.859.000 - 1.477.105.000; Full time

Job summary

A leading consulting firm in Jakarta is assisting in the search for a General Manager Operations for a new hospital unit. The ideal candidate should have 8-10 years of experience in leadership roles within hospitality management. Responsibilities include overseeing operations, managing financial performance, and driving patient satisfaction while ensuring compliance with regulations. This opportunity offers a chance to make a significant impact in a growing healthcare environment.

Qualifications

• 8-10 years of progressive management experience.
• 3-5 years in a senior leadership role.
• Proven track record in delivering superior guest experiences.

Responsibilities

• Oversee all hospital operations including front office and housekeeping.
• Manage financial performance through budgeting and revenue forecasting.
• Drive patient satisfaction and resolve issues promptly.

Skills

Operational expertise

Financial acumen

Leadership

Strategic thinking

Communication skills

Education

Bachelor's degree in Hospitality Management or Business Administration

Master's degree (preferred)

Job description

Overview

Monroe Consulting Group is currently assisting a leading local hospital group in Indonesia. They are seeking a General Manager Operations for their new hospital unit located in Jakarta. The ideal candidate will have a strong background in hospitality management.

Responsibilities

• Oversee all hospital operations, including front office, housekeeping, maintenance, and food & beverage, ensuring efficiency and service excellence.
• Manage financial performance through budgeting, revenue forecasting, and expense control.
• Drive guest (patient & visitor) satisfaction by maintaining high service standards and promptly resolving issues.
• Lead and develop staff through recruitment, training, and performance management.
• Set strategic goals and implement growth initiatives while monitoring market trends.
• Lead sales and marketing efforts to increase occupancy and revenue.
• Ensure compliance with health, safety, and legal regulations.
• Act as a brand ambassador, representing the hospital to the public and stakeholders.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's preferred).
• 8-10 years of progressive management experience, with at least 3-5 years in a senior leadership role.
• Strong operational expertise across multiple service departments.
• Solid financial acumen with experience in budgeting, P&L, and revenue management.
• Proven track record in delivering superior guest experiences and service quality.
• Strong leadership, people management, and staff development skills.
• Strategic thinker with the ability to analyze trends and implement competitive strategies.
• Excellent communication and public relations skills; proficiency in English required.
• High adaptability, problem-solving ability, and resilience under pressure.