Food & Beverage Service Supervisor

TRIBE; Kuta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A 4-star hotel in Bali is seeking an Outlet Operation staff to coordinate daily operations and ensure high standards of service. Responsibilities include supervising team members, managing reservations, delivering food and beverage services, and handling guest complaints. Strong communication skills and knowledge in food safety are essential. The role is ideal for dynamic individuals who enjoy a fast-paced environment and customer interactions.

Qualifications

• Strong communication skills and ability to handle guest interactions tactfully.
• Knowledge of food safety and hygiene standards.
• Ability to supervise and lead a team effectively.

Responsibilities

• Coordinate opening and closing duties.
• Supervise junior team members under leadership.
• Deliver food and beverage services to guests according to standards.
• Handle guest complaints tactfully.

Job description

Tribe Bali Kuta Beach is a 4- Star Hotel with 165 room. Located in next to the famous Kuta Beach. The hotel is only 10 minutes from Ngurah Rai International Airport Bali. Within easy walking distance to markets, shoop, restaurants & Kuta famous beach, Tribe Bali Kuta Beach is ideal for leisure and business.

Job Description

Outlet Operation

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
• Take food and beverage orders according to guest’s requirements and preferences
• Deliver food & beverage services in accordance to departmental standards and procedures
• Ensure that all food & beverage are served according to service standard
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel