Entry-Level IT Support Technician | Growth Path

PT Transindo Infotek; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IT solutions provider in Jakarta Utara is seeking a Technical Support professional. This full-time role is perfect for fresh graduates eager to learn and grow. Responsibilities include troubleshooting technical issues and providing excellent IT support to clients. Ideal candidates possess strong problem-solving skills and a customer-centric approach. Join a dynamic team offering competitive salary, professional development, and a supportive work environment.

Benefits

Competitive salary

Professional development opportunities

Collaborative work environment

Work-life balance initiatives

Qualifications

• Proven experience in a technical support or help desk role, preferably within the IT industry.
• Strong troubleshooting and problem-solving skills, with the ability to think critically.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to and resolve technical support inquiries from clients.
• Diagnose and troubleshoot a variety of hardware and software issues.
• Provide guidance and training to clients on IT systems.

Skills

Technical troubleshooting

Problem-solving

Communication

Interpersonal skills

Customer service orientation

Tools

Various software applications

Operating systems

Hardware components

Job description

A leading IT solutions provider in Jakarta Utara is seeking a Technical Support professional. This full-time role is perfect for fresh graduates eager to learn and grow. Responsibilities include troubleshooting technical issues and providing excellent IT support to clients. Ideal candidates possess strong problem-solving skills and a customer-centric approach. Join a dynamic team offering competitive salary, professional development, and a supportive work environment.