Division Operations Manager

PT. Navya Retail Indonesia; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading retail company in Indonesia is seeking an Operations Leader to oversee overall business performance and ensure profitability. The role requires leading a high-performing team, implementing customer service strategies, and managing finance amongst other responsibilities. The ideal candidate should have 10–15 years of experience in operations leadership, strong communication skills, and a proven track record of team management. Willingness to travel across Indonesia is required.

Qualifications

• 10–15 years of relevant experience in operations leadership within Retail or FMCG.
• Strong verbal and written communication skills in English and Bahasa Indonesia.
• Proven experience in building and leading high-performing teams.

Responsibilities

• Lead overall business performance including sales and key KPI metrics.
• Ensure the Operations team delivers excellent customer service.
• Develop and standardize SOPs and operational policies.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Team management

Education

Bachelor’s degree in any field

Job description

About the Role

The Operations Leader will oversee the overall business performance, ensure profitability and cost efficiency while leading a high-performing team to deliver excellent customer service.

Responsibilities

• Finance: Lead overall business performance, including top-line sales, full-price business, and key KPI metrics to achieve budget and growth targets. Accountable for the Operations P&L, ensuring profitability and cost efficiency. Oversee budget planning and implement strategies to achieve financial objectives.
• Service: Ensure the Operations team delivers standardized, excellent customer service by designing and implementing long-term training programs tailored to team needs. Monitor and maintain all brands and stores under Navya to consistently represent the brand identity and guidelines.
• People: Lead and manage the Operations team to drive results through effective and efficient workflows. Partner with HR to design performance tracking tools, support career development initiatives, and promote team wellbeing and social welfare.
• Teamwork: Collaborate closely with Merchandising and Marketing teams on merchandise allocation, marketing activities, and overall business plans to achieve budget, targets, and profitability. Provide insights and analyses to anticipate internal challenges and external market dynamics, supporting strategic decision-making.
• Process: Develop, update, and standardize SOPs and operational policies to ensure efficiency and cross-functional collaboration. Establish and implement comprehensive preparation checklists/workflows for store openings, closures, events, promotions, and bazaars to streamline execution.

Qualifications

• Bachelor’s degree in any field
• 10–15 years of relevant experience, with at least 8 years in a senior operations leadership role within Retail (fashion, footwear, active lifestyle) or FMCG.
• Strong verbal and written communication skills in English and Bahasa Indonesia.
• Proven track record of building and leading high-performing teams.
• Demonstrated ability in problem-solving, attention to detail, and independent decision-making.
• Excellent interpersonal, leadership, and team management skills.
• Collaborative team player with a hands-on approach.
• Proficiency in operational planning and execution.

Willingness to travel across Indonesia as required.