Digital Support Analyst (Mining Engineer)

Orica Limited; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global leader in mining technology is seeking a Digital Support Analyst in Jakarta Selatan, Indonesia. This role involves hands-on support, troubleshooting, and training for digital products. Ideal candidates should have a Bachelor’s degree in Mining Engineering, experience in mining operations, and a strong customer-first mindset. Join a collaborative team at a company that promotes professional development and values diverse insights.

Benefits

Competitive salary

Professional development opportunities

Collaborative culture

Qualifications

• Minimum 3 years post-graduate experience in mining operations.
• Experience facilitating workshops and training sessions.
• Background in database management and data integration (a plus).

Responsibilities

• Champion safety and excellence in every interaction.
• Provide hands-on support and root cause analysis for digital solutions.
• Collaborate with development teams to share feedback.

Skills

Customer-first mindset

Strong written, verbal, and presentation skills

Effective time management

Hands-on experience with mining software

Familiarity with reporting and data-visualization tools

Education

Bachelor’s degree in Mining Engineering or related field

Tools

Orica tools (SHOTPlus, BlastIQ, FRAGTrack, AVM)

Drill and blast software

Mine and/or geology software

Job description

Company: Orica

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse team of more than 13,000 across the world. It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

Orica is a global leader in mining and digital solutions, passionate about driving innovation and helping our customers succeed. As a Digital Support Analyst (Mining Engineer), you’ll be at the heart of our digital transformation—working closely with product teams, field implementers, and users to support our digital products. You’ll be the go-to person for troubleshooting, training, and documentation, helping our customers and internal teams get the most out of our technology. This role offers the opportunity to make a real impact on customer success and technology adoption, while being part of a collaborative, growth-focused environment that values professional development and career advancement. If you're looking to grow your career while shaping the future of mining technology, this is where your journey begins.

What you will be doing

• Champion safety and excellence in every interaction.
• Provide hands‑on support and root cause analysis for digital solutions, always keeping the customer’s needs front and center.
• Develop and deliver training programs and clear documentation for both internal and external stakeholders.
• Maintain and improve support tools and processes, looking for ways to automate and make things more efficient.
• Collaborate with development teams to share feedback and help shape future technology offerings.
• Track and report on customer adoption, retention, and satisfaction.

What you will bring

• Bachelor’s degree in Mining Engineering or a related field
• Minimum 3 years post‑graduate experience in mining operations (drill and blast preferred; underground mining experience a plus)
• Core drill and blast experience
• Hands‑on experience with mining software, such as:
• Orica tools (SHOTPlus, BlastIQ, FRAGTrack, AVM)
• Drill and blast software
• Mine and/or geology software
• Familiarity with reporting and data‑visualization tools (e.g., PowerBI)
• Strong written, verbal, and presentation skills
• Experience facilitating workshops and training sessions
• Customer‑first mindset and empathy for users
• Effective time management and ability to handle multiple priorities
• Background in database management and data integration (a plus)
• Team‑oriented approach, supporting others’ success and building trust internally and externally
• Bonus: Technology support (software/hardware), programming languages (SQL, Python, JSON, C#), or CertIV Training and Assessment

What we offer

As of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.