Deputy General Manager - Hotel

PT Delonix Group Indonesia; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading hospitality firm in Indonesia is seeking a hotel manager to support strategic management and coordinate various hotel operations. You will work closely with senior colleagues, lead the pre-opening and operating phases, oversee recruitment, and implement marketing strategies to attract guests. The ideal candidate has a Bachelor's degree in Tourism/Business/Marketing and a minimum of 5 years of hotel management experience. Leadership skills and a passion for customer service are essential.

Qualifications

• Minimum 5 years of hotel experience with proven hotel management.
• Strong leadership skills are essential.
• Proficient in interpersonal and communication skills.

Responsibilities

• Support the overall strategic management of the hotel.
• Lead and coordinate the pre-opening and operating phase of the hotel project.
• Assist in overseeing the recruitment and hiring process for key personnel.
• Coordinate marketing and promotional strategies for the new hotel.

Skills

Leadership skills

Interpersonal and Communication skills

Problem solving ability

Customer service

Education

Bachelor's degree in Tourism/Business/Marketing

Job description

Established in Jakarta in 2023, PT Delonix Group Indonesia is a subsidiary company of Delonix Group - China. Delonix Group is a global investment and tourism group, which its core business mainly focuses on offline consumer sectors such as hotels, restaurants, and airport lounges. The group's investment portfolio includes over 1,600 managed and contracted hotels, spread across major tourist and business centers worldwide, with a total of over 245,000 rooms.

Job Descriptions

Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM and Corporate Leader.

Lead and coordinating the pre-opening and operating phase of the hotel project, working closely with stakeholders, contractors, and other team members to ensure that all tasks are completed within established deadlines and budget constraints.

Assist the interim GM to oversee the recruitment and hiring process for key personnel, including department heads and staff. Coordinate training programs for the new team members.

Coordinate and apply marketing and promotional strategies to create awareness of the new hotel and attract guests. Collaborate with the marketing team to create campaigns.

In charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.

Implement and oversee quality assurance processes to ensure that the hotel meets or exceeds brand standards and guest expectations.

Plan and coordinate efforts to enhance the overall guest experience, including special events, amenities, and personalized services.

Gather feedback and make necessary adjustments to processes, services, and systems.

Work with corporate IT teams to implement and test necessary hotel management systems, including reservation systems, point-of-sale systems, and other technology solutions.

Implement health and safety protocols and ensure compliance with local regulations. Conduct drills and training sessions to prepare staff for emergencies.

Requirements

• Bachelor's degree in Tourism/Business/Marketing
• Minimum 5 years Hotel experiences with proven hotel management
• Strong Leadership skills
• Proficient in Interpersonal and Communication skills
• Problem solving ability and capability to manage unexpected situations
• Passionate about delivering great quality customer service
• General Manager Operational (Only for Japanese candidate)