Customer Support Supervisor (Logistik)

Pengiklan Anonim; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A logistics company in East Jakarta is seeking an experienced Team Leader to supervise the Customer Support team. You will be responsible for ensuring optimal service delivery and resolving customer complaints. The ideal candidate has a minimum of 3 years in customer service leadership, excels in communication, and possesses strong decision-making skills. This role is available for immediate joining and offers the opportunity to lead a motivated team to enhance customer satisfaction and loyalty.

Qualifications

• Minimum of 3 years in a leadership role within customer service.
• Experience in a logistics company is advantageous.
• Ability to manage and motivate a team effectively.

Responsibilities

• Supervise daily operations of the Customer Support team.
• Handle and resolve customer complaints efficiently.
• Monitor team performance and identify training needs.
• Develop strategies for customer satisfaction.
• Prepare performance reports for management.

Skills

Customer service orientation

Decision making

Team leadership

Communication skills

Time management

Job description

Minimum of 3 years of experience as a Team Leader, Coordinator, or Supervisor in Customer Service.

Experience in a logistics company is a strong advantage.

Skilled in handling customer complaints and able to make quick and accurate decisions.

Proven experience in leading and motivating a team.

Excellent communication skills with a strong customer service orientation.

Able to manage time effectively and prioritize tasks efficiently.

Willing to be placed in East Jakarta.

Available to join immediately (ASAP).

Responsibilities:

Supervise the daily operations of the Customer Support team to ensure quick responses and effective solutions for customers.

Handle and resolve customer complaints professionally and in a timely manner.

Monitor and evaluate team performance to identify training or development needs.

Develop strategies to improve customer satisfaction and loyalty.

Ensure optimal customer service delivery across multiple communication channels such as phone, email, and chat.

Prepare customer service performance reports for management analysis.

Coordinate with other departments, such as Operations, to ensure a consistent and high-quality customer experience.

Ensure the Customer Support team meets established service quality standards.

Understand the company’s vision and target Service Level Agreements (SLAs).

Continuously monitor, organize, and train the team to maintain excellent service delivery.