Customer Service Representative – Medical/Nursing Background

Teleperformance; Provinsi Bali; On-site; IDR 133.200.000 - 199.801.000; Full time

Job summary

A leading customer service provider is seeking a dedicated Customer Service Representative with a background in healthcare to join their on-site team in Bali. The role involves assisting patients and healthcare professionals, managing inquiries and appointment scheduling. Ideal candidates have at least 1–2 years of experience in healthcare settings and are proficient in English. This position offers the opportunity to work in a fast-paced environment focused on delivering high-quality service.

Qualifications

• Minimum 1–2 years of experience in healthcare or call center environments.
• Familiarity with healthcare systems or practice management tools is an advantage.
• Understanding of patient privacy and data protection standards.
• Willing to work full-time on-site in Bali.

Responsibilities

• Provide professional assistance to patients via calls and emails.
• Manage appointment scheduling and patient data updates.
• Address customer concerns and escalate complex cases.
• Collaborate with internal teams to resolve issues.

Skills

Proficient in English (verbal and written)

Strong multitasking skills

Excellent communication skills

Problem-solving skills

Teamwork skills

Education

Educational background in nursing or healthcare

Tools

Microsoft Office

CRM systems

Telephony systems

Job description

Customer Service Representative – Medical/Nursing Background

Teleperformance Indonesia is seeking dedicated and service‑oriented Customer Service Representatives to join our on‑site team in Bali. You will support a reputable international hospital and healthcare account, delivering high‑quality customer care to patients and healthcare professionals.

Qualifications

• Proficient in English (verbal and written) in a professional setting.
• Minimum 1–2 years of experience in healthcare, medical support, or call center environments.
• Educational background in nursing, public health, healthcare administration, or a related field is preferred.
• Familiarity with healthcare systems or practice management tools is an advantage.
• Experience with telephony and CRM systems is a plus.
• Understanding of patient privacy, confidentiality, and data protection standards.
• Strong multitasking skills and ability to manage a high volume of inquiries.
• Proficient in Microsoft Office, Outlook (including multiple inboxes), and Remote Desktop tools.
• Excellent communication, problem‑solving, and teamwork skills.
• Willing to work full‑time on‑site in Bali.

Job Description

• Provide professional and empathetic assistance to patients and healthcare professionals via inbound calls and emails.
• Manage appointment scheduling, general inquiries, and patient data updates.
• Ensure the accurate and confidential handling of patient information.
• Address customer concerns and escalate complex cases as needed.
• Collaborate with internal teams to resolve issues efficiently.
• Stay current with internal policies, system updates, and healthcare protocols.
• Follow all health and safety standards and identify potential risks when applicable.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.