Customer Service Representative/Dispatcher

Southern Home Services; Kwagas; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading HVAC and Plumbing provider in Indonesia is seeking a dynamic Customer Service Representative / Dispatcher to join their team. The role involves managing customer inquiries, scheduling appointments, and providing support in a professional manner. The ideal candidate should have strong communication skills, experience in customer service, and be able to work both independently and collaboratively. Benefits include paid time off, comprehensive medical coverage, and reliable year-round work.

Benefits

Reliable, Year-Round Work

Weekly Paychecks

Paid Time Off and Paid Holidays

Comprehensive Medical, Dental and Vision Benefits

Health savings account

Flexible spending account

Employee discounts

Company paid short term life insurance

Life insurance

Qualifications

• Minimum of 1-year administrative or customer service experience in an office setting.
• Knowledge in Microsoft Office is required.
• Service Titan experience is a plus.

Responsibilities

• Answer incoming customer requests professionally and friendly.
• Liaison between customers, technicians, salespersons, and management.
• Schedule service and routine maintenance appointments.
• Maintain and update customer records based on interactions.
• Process invoice payments and provide product information.
• Troubleshoot and resolve customer issues.

Skills

Excellent written and verbal communication skills

Administrative or customer service experience

Knowledge in Microsoft Office

Ability to cultivate strong rapport with customers

Organizational and time management skills

Experience with Service Titan

Job description

Job Type

Full-time

Customer Service Representative / Dispatcher

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part Of Something BIGGER!

Nick's Plumbing and Air is looking for a dynamic Customer Service Representative / Dispatcher to join a thriving business that believes in work life balance and cares about YOU!

In This Role, You Will Be Responsible For

• Answer incoming customer requests and inquiries in a professional & friendly manner
• Act as a liaison between customers, technicians, salespersons & management
• Schedule service and routine maintenance appointments
• Maintain & update customer records based on interactions
• Process invoice payments
• Provide information about products and services
• Troubleshoot and resolve customer issues and concerns
• Develop & maintain a knowledge base of the evolving products & services that benefit our customers
• Participate in in-house training on products & services needed by our customers & office software required to fulfill this position
• Additional duties as assigned.

Required Qualifications

• $18 - $22 / hr
• Monday - Friday 9a - 6p and Saturday - Sunday 8a - 5p (rotating weekends)
• Minimum of 1-year administrative or customer service experience in an office setting is required
• Knowledge in Microsoft Office is a required
• Service Titan is a plus
• Ability to easily cultivate strong rapport with customers and co-workers
• Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
• Work well independently & with integrity in a structured yet relaxed environment
• Enjoy patiently, empathetically helping others
• Excellent written and verbal communication skills

The Physical Requirements Of This Job Include

• Perform work while sitting and/or standing at an individual work station or office
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Employee discounts
• Company paid short term life insurance
• Life insurance

This is a Non-Exempt position.

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.