Customer Service Associate

PT. ALIA KREASI MANDIRI INTERNASIONAL; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company is looking for a Customer Service Associate in Jakarta Selatan for a 2-month contract. The role involves handling customer inquiries and complaints effectively, assisting with order issues, and maintaining high customer satisfaction standards. Candidates should possess a Bachelor's Degree with a minimum GPA of 3.00 and have experience in customer service, preferably in retail or e-commerce. Familiarity with tools like Zendesk is advantageous. This position requires strong communication skills and the ability to work in shifts.

Qualifications

• Minimum GPA of 3.00 is required.
• Previous customer service experience is a plus.
• Familiarity with customer service principles and practices.

Responsibilities

• Handle customer inquiries and complaints with timely resolutions.
• Assist customers with order-related issues.
• Monitor and maintain store performance and customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Education

Bachelor’s Degree in any major

Tools

Zendesk

Job description

Overview

Customer Service Associate (Contract for 2 Months): Handle customer inquiries and complaints, providing timely and effective resolutions to enhance satisfaction. Assist customers with order-related issues, including tracking, changes, and cancellations. Listen attentively to customer complaints to accurately identify the root cause of issues. Respond to customer messages via Zendesk or other platforms, ensuring high-quality service. Escalate unresolved issues to the appropriate team or supervisor as needed. Support the investigation of customer issues, including identifying potential fraud cases. Monitor and maintain store performance, including response time, ratings, and customer reviews. Participate in training sessions and team meetings to maintain knowledge of products, services, and processes. Write reports about inquiries and complaints, and escalate required issues to the respective divisions. Willingness to work in shifts.

Responsibilities

• Handle customer inquiries and complaints, providing timely and effective resolutions to enhance satisfaction.
• Assist customers with order-related issues, including tracking, changes, and cancellations.
• Listen attentively to customer complaints to accurately identify the root cause of issues.
• Respond to customer messages via Zendesk or other platforms, ensuring high-quality service.
• Escalate unresolved issues to the appropriate team or supervisor as needed.
• Support the investigation of customer issues, including identifying potential fraud cases.
• Monitor and maintain store performance, including response time, ratings, and customer reviews.
• Participate in training sessions and team meetings to maintain knowledge of products, services, and processes.
• Write reports about inquiries and complaints, and escalate required issues to the respective divisions.
• Willingness to work in shifts.

Requirements

• Bachelor’s Degree in any major with a minimum GPA of 3.00.
• Previous experience in customer service, preferably in Retail or E-commerce, is a plus.
• Knowledge of customer service principles and practices.
• Familiarity with Zendesk or similar customer service tools is an advantage.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with the ability to handle multiple tasks efficiently.

Additional roles and locations

• Customer Service (Ramadhan & Idul Fitri Support) – Howel and Co Indonesia, West Jakarta, Jakarta, ID; South Jakarta, Jakarta, ID
• Customer Service (Concierge and Doorman) – Central Jakarta, Jakarta, ID