Customer Service and Operation Specialist (Airfreight)

Easy Speed International Logistics Limited; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Jakarta Selatan is seeking a dedicated Customer Service and Operation Specialist with a strong background in air freight forwarding. The ideal candidate should have a minimum of 3 years of relevant experience, excellent communication skills, and a detail-oriented approach to managing shipments and customer inquiries. This role offers competitive salary and opportunities for career growth in a collaborative environment.

Benefits

Competitive salary and promotion package

Opportunities for rapid business development

Collaborative work environment

Qualifications

• Minimum of 3 years of experience in air freight forwarding export and import operation.
• Strong understanding of air freight forwarding operations and documentation handling.
• Excellent communication skills, both verbal and written.

Responsibilities

• Act as the primary point of contact for customers regarding inquiries and shipments.
• Manage the logistics of airfreight and oceanfreight shipments.
• Identify and resolve any issues that arise during the shipping process.

Skills

Customer service orientation

Problem-solving

Attention to detail

Organizational skills

Education

Degree in Logistics or related field

Tools

Cargowise

Microsoft Office Suite

Job description

Customer Service and Operation Specialist (Airfreight)

We are looking for a dedicated and detail-oriented freight Customer Service Seniorto join our dynamic team. The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service.This role involves managing customer inquiries, coordinating and handling airfreight(Main focus) and oceanfreightshipmentsfrom end to end, and ensuring timely and accurate communication with clients and internal teams.

Customer Support

• Act as the primary point of contact for customers regarding theinquiries and shipments.

Shipment Coordination

• Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.
• Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.

Problem Solving

• Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
• Utilize critical thinking to find effective solutions for customer needs.

Documentation and Compliance

• Prepare and handle allhands-ondocumentation from end to end, to ensure compliance with international regulations and company policies.
• Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.
• Work closely with the teams to provide a seamless customer experience.
• Assist in the development of operational improvements to enhance service delivery.

Performance Tracking

• Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Qualifications

• Degree in Logistics, or a related field preferred.
• Minimum of 3 years of experience in air freight forwardingexport and import operation. Lastest working experience is freight forwarder.
• - Strong master of air freight forwarding operations,documentation handling, regulations, and industry practices.
• Excellent communication skills, both verbal and written, with a strong customer service orientation.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

What We Offer

• Competitive salary andpromotionpackage.
• Opportunities for rapid businessdevelopment and career growth.
• A collaborative and supportive work environment.