Customer Service

PT. Sunset Bali Properti; Kuta Selatan; On-site; IDR 164.122.000 - 246.185.000; Full time

Job summary

A property management company in Bali is seeking a Customer Service Representative to enhance customer experience. The ideal candidate will have excellent communication skills and a passion for helping others. Responsibilities include responding to inquiries and resolving issues in a timely manner. Preferred candidates will have experience in customer service and be able to manage stressful situations calmly.

Qualifications

• Understanding of customer service principles.
• Ability to collect and document feedback.
• Positive attitude towards helping customers.

Responsibilities

• Respond to inquiries via phone and email.
• Resolve product or service issues.
• Maintain records of customer interactions.

Skills

Excellent communication skills in English

Strong problem-solving skills

Ability to work in a team

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree in a related field (preferred)

Tools

Customer service software

CRM systems

Microsoft Office Suite

Job description

Overview

We are looking for a friendly, enthusiastic, and proactive Customer Service Representative to join our team and help us deliver outstanding customer experiences.

Preferably candidates who are located around the Bukit Peninsula area: Jimbaran, Ungasan, Pecatu and Nusa Dua.

Job Description:

As a Customer Service Representative, you will be the first point of contact for our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Customer Support: Respond to customer inquiries via phone and email in a timely and professional manner.
• Issue Resolution: Resolve product or service problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
• Product Knowledge: Maintain a deep understanding of our services to provide accurate and relevant information to customers.
• Feedback Management: Collect and document customer feedback and escalate issues to relevant departments when necessary to ensure continuous improvement.
• Record Keeping: Maintain detailed records of customer interactions and transactions.
• Team Collaboration: Work closely with other departments to address customer needs and improve service delivery.

Qualifications

• Excellent communication skills in English, both verbal and written.
• High school diploma or equivalent; Bachelor’s degree in a related field is a plus.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to handle stressful situations calmly and effectively.
• Strong organizational skills and attention to detail.
• A positive attitude and a passion for helping people.
• Not afraid to work outside and able to drive a motorcycle.
• Preferred Skills: Experience in Customer service is a must. Multilingual abilities are a plus

How many years' experience do you have as a Customer Service Role?