Customer Experience Quality Lead

PT Central Mega Kencana; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading retail jewelry company in Jakarta is seeking a detail-oriented Service Quality Specialist. The role involves monitoring and enhancing customer service across retail stores while ensuring adherence to company standards. Candidates should have a Bachelor’s Degree and a minimum of 2 years experience in hospitality or retail, with strong analytical skills and proficiency in English. This position offers a dynamic environment focused on delivering exceptional customer experiences.

Qualifications

• Minimum 2 years of experience in hospitality or retail, preferably in quality assurance or continuous improvement.
• Passion for delivering outstanding customer experiences.

Responsibilities

• Monitor and evaluate customer service performance across store operations.
• Check and ensure staff grooming standards are consistently implemented.
• Identify service gaps and provide recommendations for continuous improvement.

Skills

Strong analytical and problem-solving skills

Excellent communication and interpersonal abilities

Ability to excel in a fast-paced environment

Proficiency in English, written and verbal

Education

Bachelor's Degree in any major

Job description

A leading retail jewelry company in Jakarta is seeking a detail-oriented Service Quality Specialist. The role involves monitoring and enhancing customer service across retail stores while ensuring adherence to company standards. Candidates should have a Bachelor’s Degree and a minimum of 2 years experience in hospitality or retail, with strong analytical skills and proficiency in English. This position offers a dynamic environment focused on delivering exceptional customer experiences.