Customer Care Staff

PT DCI Indonesia, Tbk; Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading data center service provider in Indonesia seeks an experienced customer service professional. You will handle inquiries, resolve issues, and maintain accurate records. The ideal candidate has 5+ years in customer care, strong communication skills in both Bahasa Indonesia and English, and is proficient in Microsoft Office. Willingness to work on a shifting schedule is essential. Competitive salary is offered.

Qualifications

• Minimum 5 years of experience in customer care or related field.
• Strong empathy, patience, and professionalism in handling customer needs.
• Excellent verbal and written communication skills in Bahasa Indonesia and English.
• Proficient in Microsoft Office and relevant applications.
• Willing to work on a shifting schedule in Cibitung.

Responsibilities

• Provide timely and professional responses to customer inquiries through various channels.
• Assist customers in resolving issues effectively and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Prepare regular service reports to customers and internal management.
• Collaborate with internal teams to improve service quality and customer experience.

Skills

Empathy

Patience

Professionalism

Verbal communication

Written communication

Microsoft Office proficiency

Job description

Overview

Provide timely and professional responses to customer inquiries through various channels. Assist customers in resolving issues effectively and escalate when necessary. Maintain accurate records of customer interactions and transactions. Prepare regular service reports to customers and internal management. Collaborate with internal teams to improve service quality and customer experience.

Responsibilities

• Provide timely and professional responses to customer inquiries through various channels.
• Assist customers in resolving issues effectively and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Prepare regular service reports to customers and internal management.
• Collaborate with internal teams to improve service quality and customer experience.

Qualifications

• Minimum 5 years of experience in customer care or related field.
• Strong empathy, patience, and professionalism in handling customer needs.
• Excellent verbal and written communication skills in Bahasa Indonesia and English.
• Proficient in Microsoft Office and relevant applications.
• Willing to work on a shifting schedule in Cibitung.

PT DCI Indonesia Tbk (DCI) was established as an enabler to business communities, by providing a reliable, carrier-neutral, and global standard data center infrastructure services in Jakarta and its surrounding area. DCI’s main focus is in providing premium data center services to customers.