Conversion Tracking Support Engineer

TP; Remote; IDR 502.596.000 - 837.662.000; Full time

Job summary

A leading tech support company in Indonesia seeks a dedicated professional to assist clients with TikTok Pixel setup and API integrations. The ideal candidate will possess a Bachelor's degree in a technical field and 2-4 years of relevant experience in backend product support. Responsibilities include troubleshooting technical issues, analyzing campaign performance data, and collaborating with engineering teams. Strong SQL and API skills are essential. Join us to optimize client campaigns and improve data tracking.

Qualifications

• 2–4 years of experience in backend product support or ad tech engineering support.
• Ability to read and debug API payloads and understand API documentation.
• Solid understanding of conversion tracking and marketing analytics.

Responsibilities

• Serve as the first point of contact for clients via live chat, email, and ticketing systems.
• Troubleshoot and guide clients through TikTok Pixel setup and integration.
• Analyze API request/response logs to ensure seamless data flow.

Skills

SQL expertise

API proficiency

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Systems

Tools

TikTok Ads Manager

Zapier

Job description

A leading tech support company in Indonesia seeks a dedicated professional to assist clients with TikTok Pixel setup and API integrations. The ideal candidate will possess a Bachelor's degree in a technical field and 2-4 years of relevant experience in backend product support. Responsibilities include troubleshooting technical issues, analyzing campaign performance data, and collaborating with engineering teams. Strong SQL and API skills are essential. Join us to optimize client campaigns and improve data tracking.