Content Moderator

GearInc Indonesia; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational outsourcing company in Denpasar, Bali is seeking a Content Moderator. In this role, you will ensure a safe online environment by reviewing user-generated content and enforcing community guidelines. Ideal candidates should be able to handle potentially sensitive materials and are encouraged to apply on short notice. The company offers attractive salary packages, allowances, mental health care services, and a supportive work environment. Fresh graduates are welcome to apply, with the expectation of working flexible shifts. This is a full work-from-office position.

Benefits

Attractive basic salary

Health Insurance

Mental Health Care service

Paid leave

Monthly internal events

Qualifications

• Ability to work on rotating shifts and weekends.
• Experience in content moderation or BPO is a plus.
• Fresh graduates are welcome.

Responsibilities

• Ensure a safe online environment by moderating user-generated content.
• Review and assess content adherence to community guidelines.
• Manage content safety for short-video products.

Skills

Social media engagement

Content moderation

Judgment skills

Capability to handle sensitive content

Education

Minimum D3 degree

Job description

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

For more information, please visit our websites: https://www.gearinc.com/

Responsibilities

• The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user‑generated content, enforcing guidelines, and maintaining community standards.
• Review all user‑generated content on the platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make objective judgment calls, and remove any material that violates the standards.
• Manage content safety for short‑video products to ensure compliance with legal standards.
• Apply company policy to quickly identify and remove inappropriate content before it can cause damage.
• Address inappropriate content reports and coordinate with supervisors to deal with violations and update operational standards.
• Perform audit of contents received for sharing on social media uploads.
• Review online videos, content, complaints, and legal notices received from end‑customers regarding incorrect decisions related to copyright work materials.
• Review and update content on popular social media platforms.

Key Skills and Experience

• Enjoys spending time watching social media feeds (advantage).
• Capable of withstanding potentially sensitive content.
• Content moderation or BPO work experience is a plus.
• Fresh graduates from all majors are welcome (minimum D3).
• Able to start working immediately.
• Willing to work on weekends, public holidays, night shifts, and in rotating shifts.
• Willing to be placed in Denpasar, Bali (full WFO).

Benefits

• Attractive basic salary.
• Allowance (attendance, transportation, overtime, and public holiday).
• Mental Health Care service (on‑site psychologist and mental health application).
• Private Health Insurance.
• Monthly internal events.
• Paid leave.

Location

Denpasar, Bali, Indonesia