Contact Center Performance & Insights Analyst

Asuransi Astra; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading insurance company in Jakarta is seeking a Contact Center Analyst responsible for optimizing Contact Center performance and ensuring compliance with service standards. The role involves collaborating with IT teams and vendors, proposing improvements for better customer experiences, and monitoring transaction data. Fresh graduates with Bachelor's degrees in Statistics, Actuary, or Math are encouraged to apply, with relevant experience being an asset.

Qualifications

• Fresh graduates from Statistics/Actuary/Math are welcome to apply.
• Experience in Contact Center operations is an advantage.
• Experience in data research or operational analysis is a plus.

Responsibilities

• Drive development and implementation of operational projects to optimize Contact Center performance.
• Collaborate with IT team and vendors to enhance Contact Center systems.
• Propose improvements to work procedures for better customer experiences.
• Record and process transaction data to monitor service levels.

Skills

Analytical thinking

Attention to detail

Good communication

Coordination skills

Collaboration

Education

Bachelor's Degree in Statistics/Actuary/Math

Job description

A leading insurance company in Jakarta is seeking a Contact Center Analyst responsible for optimizing Contact Center performance and ensuring compliance with service standards. The role involves collaborating with IT teams and vendors, proposing improvements for better customer experiences, and monitoring transaction data. Fresh graduates with Bachelor's degrees in Statistics, Actuary, or Math are encouraged to apply, with relevant experience being an asset.