Chief Home Sales & FTTH Growth Leader

PT. Indosat Tbk; Makassar; On-site; IDR 1.200.000.000 - 1.500.000.000; Full time

Job summary

A leading telecommunications company in Makassar seeks a Head of Home Sales to drive FTTH expansion and improve customer experience. This role involves strategic leadership across sales and channel management, ensuring effective vendor partnerships, developing team capabilities, and managing customer issues. Successful candidates will have extensive experience in broadband services, with a focus on integrating sales and customer experience operations. Excellent communication skills and a strong strategic vision are required.

Qualifications

• 15 years in commercial or sales roles within telecommunications.
• 8-10 years in senior leadership managing home broadband businesses.
• Strong understanding of FTTH/FWA and ISP operations.

Responsibilities

• Lead the Home Sales vertical across FTTH & FWA.
• Develop capability-building programs for teams.
• Monitor customer complaints and ensure resolution.

Skills

Strategic planning

Channel management

Customer experience management

Operational planning

Vendor management

Collaboration

Education

Bachelor’s degree in Business Administration or related field

Master’s degree

Job description

A leading telecommunications company in Makassar seeks a Head of Home Sales to drive FTTH expansion and improve customer experience. This role involves strategic leadership across sales and channel management, ensuring effective vendor partnerships, developing team capabilities, and managing customer issues. Successful candidates will have extensive experience in broadband services, with a focus on integrating sales and customer experience operations. Excellent communication skills and a strong strategic vision are required.