Center Director

PT Learning Unlimited; Jakarta Pusat; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

An international education organization in Jakarta Pusat is seeking a Center Director to oversee daily operations, staff management, and customer service performance. The ideal candidate will have over 7 years of experience, including 3 years in senior management, with a proven track record in leadership and sales. This position requires excellent interpersonal skills, effective communication in English, and the ability to work flexible hours, including weekends. Join us in delivering life-changing education and experiences.

Qualifications

• 7+ years of work experience with at least 3 years in a senior management position.
• Track record in team leadership and management.
• Proven ability to achieve sales and/or service targets.

Responsibilities

• Responsible for the center’s operational activities and performance.
• Lead customer acquisition and service excellence.
• Monitor center performance through sales and satisfaction reports.

Skills

Team leadership

Sales background

Interpersonal skills

Effective communication in English

Customer service

Education

Degree or higher qualification

Job description

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

About The Role

As Center Director, you are responsible for the center’s day to day operational activities. You are responsible for the center’s staff, customer, and business performance. You are expected to lead center revenue performance, support day to day center operations, and manage the center team.

Key Responsibilities

• Embody EF core values and set a service-oriented, collaborative culture in the center through role-modeling.
• Engage with customers actively and personally and create an environment in which all staff treat our customers respectfully, like they are your first or last.
• Identify new ways to deliver the best customer services; take care of customer complaints and turn unhappy or angry customers into our advocates.
• Responsible for the achievement of Center’s revenue by leading the team through various customer acquisition channels, including referral and retention of current students.
• Monitor the center performance through verification and analysis of sales reports and student satisfaction reports; make sure the center follows all EF EFEKTA processes, policies, and procedures.
• Lead the Sales, Service and Academic team in acquiring new students, maintaining number of students and ensuring memorable learning experience through the study period.
• Come up with ideas and feedback in order to make improvement to the business continuously.
• Ensure a safe, clean, delightful working and learning environment for staff and students; in a nutshell, run and grow a meaningful business with sound financial result, through people and service.

Qualifications

• Hold a degree or higher qualification; overseas study or working experience is desirable.
• 7+ years of work experience with at least 3 years in a senior management position in a fast‑paced growth environment. Have independently handled overall management and experienced working with people from different cultures.
• Have proven track record in team leadership and management, and hiring, training, developing staff, and retaining star performers.
• Flexible working hours (between 10:00–21:00) and Saturdays or Sundays due to the nature of our retail business.
• Result driven, have strong sales background, and proven record on achieving sales and/or service targets.
• Can communicate effectively in English in a multicultural environment.
• Excellent interpersonal and communication skills.
• Are passionate about and capable of running a quite independent P&L.
• Self‑motivated and comfortable working under pressure while maintaining a positive spirit.
• Are flexible to work Saturdays and Sundays due to the nature of our business.

EF provides life‑changing education for global citizens. For over 50 years, our mission has been to give confidence and freedom to people of all ages, nationalities and backgrounds.

With the desire to define your own path in life, and a little courage, EF opens up a world of possibilities.