Bilingual Customer Support Agent (English & Mandarin)

Permata Indonesia; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A customer service provider is seeking a Customer Service Agent L1 fluent in English and Mandarin for their Jakarta Selatan location. The role includes responding to inquiries, resolving complaints, and providing product information. Candidates should adapt to a fast-paced environment and possess good communication skills. Experience in customer service is preferred. Shifts are required, offering an opportunity to join a vibrant team in the near future.

Qualifications

• Fluent in English and Mandarin/Chinese, both spoken and written.
• Experience as a Customer Service representative or project-based experience is a plus.
• Willing to work shifts in a dynamic environment.

Responsibilities

• Respond to customer inquiries via live chat quickly and accurately.
• Handle and resolve customer complaints professionally and empathetically.
• Provide accurate information about products and services.

Skills

Fluent in English

Fluent in Mandarin/Chinese

Good communication skills

Attention to detail

Solution-oriented mindset

Education

Education in Taiwan or China

Job description

A customer service provider is seeking a Customer Service Agent L1 fluent in English and Mandarin for their Jakarta Selatan location. The role includes responding to inquiries, resolving complaints, and providing product information. Candidates should adapt to a fast-paced environment and possess good communication skills. Experience in customer service is preferred. Shifts are required, offering an opportunity to join a vibrant team in the near future.