AVP, User Experience, Journey and Process Improvements

DBS; Indonesia; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading financial institution in Indonesia is seeking an AVP for User Experience, Journey and Process Improvements. This role is crucial for managing business processes for corporate clients and enhancing customer experience. The ideal candidate will have over 5 years of experience in the financial industry, possessing strong communication skills and a self-motivated attitude. This position offers the opportunity to significantly impact client satisfaction and business growth.

Qualifications

• Minimum 5 years working experience in the financial industry (e.g., accountant, analyst, corporate finance, relationship manager).
• Ability to work without close supervision and make decisions independently.

Responsibilities

• Manage and improve business processes for corporate clients.
• Develop and launch initiatives to meet business goals.
• Ensure customer satisfaction by addressing complaints.
• Improve working relationships between employees.
• Design appropriate processes to support business growth.

Skills

Communication skills

Interpersonal skills

Self-motivated

Decision making

Education

Bachelor's degree in business, management, accounting, or banking and finance

Job description

Job Description - AVP, User Experience, Journey and Process Improvements (WD76120)

AVP, User Experience, Journey and Process Improvements - ( WD76120 )

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards

Responsibilities

• This position exists to manage and improve business process for corporate clients, and any other activities that might impact on customer experience and satisfaction, in accordance to fulfil business goals.
• To develop and launch initiatives products to meet business goals and strategies.
• Ensure customer satisfaction and loyalty by addressing customer complaints/negative voice regarding Bank's services/products and improving current customer journey.
• Improving dynamic working relationships between employees.
• Design and build appropriate processes, to ensure that all business activities are well documented with necessary improvements in order to support business growth.

Requirements

• Minimum bachelor degree with major in business, management, accounting, or banking and finance
• Minimum of 5 years working experience in financial industry – e.g. accountant, analyst, corporate finance and relationship manager (in bank or non-bank financial institution)
• Good communication and interpersonal skills.
• Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude.