Assistant Chief Engineer - Mandapa, a Ritz-Carlton Reserve

The Ritz-Carlton Hotel Company, L.L.C.; Provinsi Bali; On-site; IDR 500.250.000 - 750.376.000; Full time

Job summary

A leading luxury hotel brand in Bali is seeking a Maintenance Supervisor to ensure high standards of building maintenance and staff management. The role involves overseeing repair work orders, maintaining property standards, and providing emergency services. The ideal candidate will have strong experience in HVAC, plumbing, and facilities management, plus excellent leadership skills. This position offers a chance to work in a dynamic environment focused on guest satisfaction and operational excellence.

Benefits

Competitive salary

Training opportunities

Career development

Qualifications

• High school diploma or GED; 4 years experience in engineering and maintenance.
• 2-year degree from an accredited university in Engineering or related major; 2 years experience in maintenance.

Responsibilities

• Assist department head in managing budget and maintenance.
• Supervise repair work orders and quality completion.
• Provide emergency response services 24/7.

Skills

HVAC-R knowledge

Plumbing expertise

Facility maintenance

Leadership skills

Education

High school diploma or GED

2-year degree in Building and Construction or related major

Tools

Refrigeration systems

Generators

Fire pumps

Job description

Job Summary

Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training.

Candidate Profile – Education and Experience

• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC‑R/electrical/plumbing.
• 2‑year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC‑R/electrical/plumbing.

Core Work Activities – Supporting Management of Property Operations

• Supervises distribution of repair work orders.
• Ensures property policies are administered fairly and consistently.
• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
• Establishes and maintains open, collaborative relationships with employees.
• Monitors timeliness and quality of completion of repair work orders.
• Supervises Engineering and related areas in absence of the Director of Engineering.
• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Ensures that regular on‑going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and orders new equipment, supplies and furnishings.
• Supervises the day‑to‑day operations of Engineering and related departments.

Maintaining Property Standards

• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Maintains accurate logs and records as required.
• Operates generators and fire pumps as necessary.
• Provides emergency response services 24/7.
• Repairs equipment (e.g., refrigeration, laundry) as necessary.
• Ensures all employees have the proper supplies, equipment and uniforms.

Ensuring Exceptional Customer Service

• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Sets a positive example for guest relations.

Conducting Human Resources Activities

• Helps train employees in safety procedures.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Communicates performance expectations in accordance with job descriptions for each position.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Uses all available on the job training tools for employees.
• Solicits employee feedback.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Company Overview

At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Role Purpose

Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz‑Carlton has earned the reputation as a global brand leader in luxury hospitality.

Join The Ritz‑Carlton

In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International.

Be Your Best

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.