Application Engineering Manager

Henkel; Kota Pasuruan; On-site; IDR 400.000.000 - 500.000.000; Full time

Job summary

A leading adhesive solutions provider is seeking an experienced Application Engineer Manager in Indonesia. This role entails managing the Application Engineering team, providing technical support, and delivering customized solutions to clients. Candidates should possess a Bachelor's degree in relevant fields and a minimum of 8 years in technical team management, preferably in the adhesive industry. Opportunities for travel and a dynamic work environment are available.

Benefits

Flexible work scheme with flexible hours

Diverse national and international growth opportunities

Comprehensive healthcare including mental health support

Annual performance bonus

Gender-neutral parental leave for a minimum of 8 weeks

Qualifications

• Minimum 8 years of relevant experience managing a technical team.
• Familiar with applications in consumer goods such as Footwear & Sport Fashion.
• Strong customer relations and interpersonal skills.

Responsibilities

• Manage APC Indonesia Application Engineering team.
• Deliver product recommendations and customized solutions.
• Perform technical visits and documentation in CRM and LIM systems.

Skills

Customer relations

Interpersonal skills

Technical team management

Application in consumer goods

Education

Bachelor's degree in chemistry or chemical engineering

Job description

Overview

Application Engineer Manager is responsible for leading the APC (Consumer Goods) Indonesia Application Engineering team and providing crucial technical support to customers. This includes delivering product recommendations, customized solutions, and troubleshooting, while also leveraging application equipment to enhance customer processes and identify new business opportunities. The role also involves providing technical training and effectively communicating with various internal teams.

What You’ll Do

• Responsible for managing APC Indonesia Application Engineering team.
• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM (Customer Relationship Management) tool and the LIM (Laboratory Information Management) system.
• Work with application equipment to provide solutions to enhance customer related processes.
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Responsible for products application / technical training and coaching of field sales forces and customers.
• Responsible for directly communicating with sales, marketing, product development, innovation, members of the Application Engineer field team or project team members.

What Makes You a Good Fit

• Bachelor’s degree in chemistry, chemical engineering, or related field.
• Minimum 8 years\' relevant experience managing technical team, preferably in the adhesive industry.
• Familiar with application in consumer good business such as Footwear & Sport Fashion, personal hygiene, as well as packaging and labelling.
• Strong customer relations and interpersonal skills.
• Willingness to support up to 20-80% travel per year.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid and work from anywhere policies
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Annual performance bonus
• Comprehensive healthcare including mental health support and 401(k) plan matched by employer
• Family benefits including fertility support, fully paid parental leave, caregiver services
• 1 day off, sick leave, holidays, volunteer time off, summer Fridays & more