Application Engineer

PT Ecolab International Indonesia; Balikpapan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading water treatment company is looking for an Application Engineer to join their Nalco Water team in Balikpapan, Indonesia. This role involves providing technical support to customers, managing client relationships, and collaborating with Sales Representatives to implement customer system assurance plans. The ideal candidate has a Bachelor's degree in Chemical Engineering, preferably with 1-3 years of experience, strong problem-solving skills, and the ability to interact confidently with clients. Ecolab offers world-class training programs to support your development.

Benefits

World-class training program

Qualifications

• Bachelor’s degree or equivalent in Chemical Engineering.
• Fresh graduate or 1-3 years of technical service or field sales support experience.
• Must have a valid Driver's License.

Responsibilities

• Provide routine service support to Sales Representatives in strategic district accounts.
• Develop strong relationships with key stakeholders in strategic district accounts.
• Provide technical support to customers by identifying and resolving their pain points.

Skills

Technical service or field sales support

Customer relationship management

Problem-solving

Strong mechanical aptitude

Chemical engineering tools knowledge

Education

Bachelor’s degree in Chemical Engineering

Tools

Microsoft Office Suite

Job description

Nalco, an Ecolab Company, is looking for an Application Engineer to join its industry leading Nalco Water team. If you are a passionate professional that enjoys interacting with customers and likes to work in an autonomous environment, we invite you to apply. You will be joining a talented team that supports water treatment applications for a variety of industries. In this position, you will manage and develop long standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. You will have a hands‑on approach to service and deliver value through developing and managing technical projects to solve customer problems.

What You Will Do

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed-upon customer system assurance and continuous improvement plans
• Assist Sales Representatives with plant surveys of prospective customers
• Assist Sales Representatives with start‑ups of new applications in both existing customers and in new accounts
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required
• Engage in problem-solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels;
• Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities
• Follow Ecolab safety guidelines and incident reporting requirements
• Candidate must reside or be willing to be placed in Balikpapan
• Route territory will include: All downstream Indonesia customer area
• Travel is required to support sales territory
• Ecolab offers a world‑class training program designed to provide the tools and resources for you to be one of the best in your field.
• This position requires successful completion of the 26‑week in‑field and classroom training program to maintain employment.

Minimum Qualifications

• Bachelor’s degree or equivalent in Chemical Engineering
• Fresh graduate or 1 - 3 years of technical service or field sales support experience
• Must have a valid Driver's License
• Experience working with the Microsoft Office Suite
• Having knowledge of chemical engineering tools: mass balance/transfer, heat balance/transfer, reaction kinetics, plant equipment, downstream industry and utility Process

Preferred Qualifications

• Water treatment or specialty chemical industry experience.
• Working knowledge of boilers, cooling towers, and wastewater treatment systems would be an advantage.
• Experience in the downstream industry (refinery or petrochemical).
• Ability to sell value‑added products to customers.
• Carry aptitude and confidence to deal with large national and multi‑national customers
• Strong mechanical aptitude
• Experience working with Microsoft Office and computational tools

About Nalco Water

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.