Agent CC English Bank Swasta - Semarang

Infomedia; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service provider in Semarang seeks dedicated professionals to handle customer calls and resolve inquiries. Candidates must possess a minimum of D3 educational qualifications, be fluent in English, and be willing to work shifts. Responsibilities include answering customer queries and processing requests effectively. Priority will be given to candidates with a B2 certificate. This is a fantastic opportunity for those desiring to advance in customer service roles.

Qualifications

• Fluent in English (can engage in basic conversation).
• Priority given to those with a B2 certificate.
• Willing to work in shifts.
• Residing in Semarang.

Responsibilities

• Answer customer calls professionally and respond to inquiries and complaints.
• Research required information using available resources.
• Handle and resolve customer complaints related to product sales and service issues.
• Provide information on company services and products to customers.
• Process forms, orders, and applications requested by customers.
• Identify, escalate priority issues, and report them to upper management.

Skills

Public Communication

Education

Minimum D3 in any major

Job description

Job Description

1. Menjawab telepon pelanggan secara profesional dan menanggapi pertanyaan serta keluhan pelanggan.

2. Meneliti informasi yang dibutuhkan menggunakan sumber daya yang tersedia.

3. Menangani dan menyelesaikan keluhan pelanggan terkait penjualan produk hingga masalah layanan pelanggan.

4. Memberikan informasi layanan dan produk perusahaan kepada pelanggan.

5. Memproses formulir, pesanan, dan aplikasi yang diminta oleh pelanggan.

6. Mengidentifikasi, mengeskalasi masalah prioritas, dan melaporkannya kepada manajemen tingkat tinggi. Mengarahkan panggilan masuk ke sumber daya yang sesuai.

Job Requirement

• Pria dan Wanita
• Pendidikan min D3 Semua Jurusan
• Fluent Berbahasa Inggris (bisa percakapan umum memakai bahasa inggris)
• memiliki Sertifikat B2 diutamakan
• Siap Bekerja Shifting
• Berdomisili di semarang

Skill Requirement

Public Communication

Services

Employee Administration Services

Training Management Services

Performance Management Services

RecruitmentServices

Travel Management Services

Finance Management Services

Accounting Management Services

Clients

Infomedia Nusantara

MD Media

Telkom Sigma

Admedika

Telkom Medika

Patrakom

Melon

MDI

Pins

Telkom Telstra

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