24/7 Dispatch Center & Data Insights Lead

PT Fiberhome Technologies Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading telecommunications provider seeks an experienced Dispatch Center Manager in Jakarta Utara, Indonesia. The candidate must have over 10 years of experience managing dispatch or network operations centers, with proficiency in telecom dispatch software and excellent communication skills. Key responsibilities include overseeing a 24/7 dispatch center, monitoring KPI adherence, and generating operational reports. This position offers the opportunity to contribute significantly to the efficiency of telecom operations in a global environment.

Qualifications

• 10+ years managing a dispatch or network operations center in a telecom/service environment.
• Advanced skills with telecom dispatch software and ticketing systems.
• Excellent organizational and communication skills.

Responsibilities

• Oversee the 24/7 dispatch center and optimize task allocation.
• Monitor live dashboards for KPI adherence and manage backlogs.
• Generate operational reports on key metrics.

Skills

Dispatch Center Experience

Tech & Tool Proficiency

High-Pressure Coordination

Analytical Reporting Skills

Tools

Dispatch software

Power BI

Tableau

Remedy

ServiceNow

Job description

A leading telecommunications provider seeks an experienced Dispatch Center Manager in Jakarta Utara, Indonesia. The candidate must have over 10 years of experience managing dispatch or network operations centers, with proficiency in telecom dispatch software and excellent communication skills. Key responsibilities include overseeing a 24/7 dispatch center, monitoring KPI adherence, and generating operational reports. This position offers the opportunity to contribute significantly to the efficiency of telecom operations in a global environment.