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Trainee Case Manager
Job summary
A leading claims management company based in Bolton is hiring a Trainee Case Manager to oversee a caseload, ensuring service level agreements are met while providing exceptional customer service. Ideal candidates will possess relevant claims experience and excellent interpersonal skills. You'll thrive in a team-oriented culture and enjoy various professional development opportunities. Apply now for a chance to make a significant impact!
Benefits
Qualifications
- Relevant claims experience is necessary.
- Strong customer service skills required.
- Excellent time management is essential.
- Interpersonal charm is beneficial.
Responsibilities
- Manage a caseload while ensuring SLAs are met.
- Interact with clients and customers professionally.
- Handle third-party relationships effectively.
- Follow internal processes and compliance regulations.
- Pursue self-development through feedback and courses.
- Promote teamwork and a positive culture.
Skills
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.
- 🚀 Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
- 🤝 Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
- 🌐 Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
- 🎨 Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
- 📜 Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer.
- 🌟 Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
- 🤝 Team Player: Positive vibes, great teamwork, and a culture that feels like home.
- 📊 SLA Performance: You’ll ace it.
- ☎️ Phone Audit: Your phone skills? A+
- 📈 Lifecycle Metrics: You’ll own them.
- 🕵️♂️ Audit: No breaches here.
- 🌟 PDR Forms: Completed and shining.
- 🚀 Team Performance: You’re the MVP.
- 📜 Relevant Claims Experience
- 🎭 Good Customer Service Skills
- ⏰ Time Management Wizardry
- 🤝 Interpersonal Charm
Ready to make an impact? Apply now and let’s create something extraordinary together! 🚀🌟
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.