Trainee Retentions & Loyalty Advisor: Data-Driven Win-Back

JobStart Scheme; Derry/Londonderry; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A customer retention company in Derry/Londonderry is seeking a Retentions & Loyalty Advisor to focus on retaining customers through strategic efforts. Ideal candidates will have strong communication and negotiation skills. This role offers training and the opportunity to manage customer accounts and apply tailored incentives. The job allows for flexible working hours, accommodating potential needs of employees. Closing date for applications is November 21, 2025.

Qualifications

• Strong communication and persuasive skills.
• Ability to handle difficult conversations professionally.
• Problem-solving and negotiation ability.

Responsibilities

• Use customer data and scripts to apply retention and win-back strategies.
• Manage customer accounts, update profiles, and maintain accurate records.
• Identify at-risk customers using reports and elevate as needed.
• Apply loyalty offers, discounts, or incentives using internal systems.
• Communicate clearly with customers to understand concerns and propose solutions.
• Work across CRM, telephony, and email systems to deliver a seamless service.

Skills

Strong communication and persuasive skills

Ability to handle difficult conversations professionally

Problem-solving and negotiation ability

Willingness to learn retention strategies

Experience in customer retention, sales, or customer service

Knowledge of CRM systems or call-handling software

Understanding of customer behaviour or churn indicators

Job description

A customer retention company in Derry/Londonderry is seeking a Retentions & Loyalty Advisor to focus on retaining customers through strategic efforts. Ideal candidates will have strong communication and negotiation skills. This role offers training and the opportunity to manage customer accounts and apply tailored incentives. The job allows for flexible working hours, accommodating potential needs of employees. Closing date for applications is November 21, 2025.