Trainee Case Manager

Davies; Bolton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading claims management company based in Bolton is hiring a Trainee Case Manager to oversee a caseload, ensuring service level agreements are met while providing exceptional customer service. Ideal candidates will possess relevant claims experience and excellent interpersonal skills. You'll thrive in a team-oriented culture and enjoy various professional development opportunities. Apply now for a chance to make a significant impact!

Benefits

Career & Purpose support

Leadership training programme

Funding for professional qualifications

Thrive at Davies learning opportunities

Pension plan with contributions

Wellbeing centre

Flexible benefits options

25 days holiday, increasing with tenure

Qualifications

• Relevant claims experience is necessary.
• Strong customer service skills required.
• Excellent time management is essential.
• Interpersonal charm is beneficial.

Responsibilities

• Manage a caseload while ensuring SLAs are met.
• Interact with clients and customers professionally.
• Handle third-party relationships effectively.
• Follow internal processes and compliance regulations.
• Pursue self-development through feedback and courses.
• Promote teamwork and a positive culture.

Skills

Claims Experience

Customer Service Skills

Time Management

Interpersonal Skills

Job description

Trainee Case Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.

As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.

What will your day look like:

• 🚀 Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
• 🤝 Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
• 🌐 Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
• 🎨 Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
• 📜 Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer.
• 🌟 Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
• 🤝 Team Player: Positive vibes, great teamwork, and a culture that feels like home.

Knowledge and Abilities:

• 📊 SLA Performance: You’ll ace it.
• ☎️ Phone Audit: Your phone skills? A+
• 📈 Lifecycle Metrics: You’ll own them.
• 🕵️♂️ Audit: No breaches here.
• 🌟 PDR Forms: Completed and shining.
• 🚀 Team Performance: You’re the MVP.

Requirements:

• 📜 Relevant Claims Experience
• 🎭 Good Customer Service Skills
• ⏰ Time Management Wizardry
• 🤝 Interpersonal Charm

Ready to make an impact? Apply now and let’s create something extraordinary together! 🚀🌟

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan