Trainee Retentions and Loyalty Advisor

JobStart Scheme; Derry/Londonderry; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A customer retention company in Derry/Londonderry is seeking a Retentions & Loyalty Advisor to focus on retaining customers through strategic efforts. Ideal candidates will have strong communication and negotiation skills. This role offers training and the opportunity to manage customer accounts and apply tailored incentives. The job allows for flexible working hours, accommodating potential needs of employees. Closing date for applications is November 21, 2025.

Qualifications

• Strong communication and persuasive skills.
• Ability to handle difficult conversations professionally.
• Problem-solving and negotiation ability.

Responsibilities

• Use customer data and scripts to apply retention and win-back strategies.
• Manage customer accounts, update profiles, and maintain accurate records.
• Identify at-risk customers using reports and elevate as needed.
• Apply loyalty offers, discounts, or incentives using internal systems.
• Communicate clearly with customers to understand concerns and propose solutions.
• Work across CRM, telephony, and email systems to deliver a seamless service.

Skills

Strong communication and persuasive skills

Ability to handle difficult conversations professionally

Problem-solving and negotiation ability

Willingness to learn retention strategies

Experience in customer retention, sales, or customer service

Knowledge of CRM systems or call-handling software

Understanding of customer behaviour or churn indicators

Job description

THE EMPLOYER IS: SMARTPAYNIThe Retentions & Loyalty Advisor focuses on retaining existing customers by applying save strategies, offering tailored incentives, and managing customer accounts. The role requires strong communication, negotiation skills, and the ability to analyse customer data to identify risks or opportunities.Trainees will receive step-by-step training and progress into direct retention activity.

Responsibilities

• Use customer data and scripts to apply retention and win-back strategies. Full training will be provided.
• Manage customer accounts, update profiles, and maintain accurate records.
• Identify at‑risk customers using reports and elevate as needed.
• Apply loyalty offers, discounts, or incentives using internal systems.
• Communicate clearly with customers to understand concerns and propose solutions.
• Work across CRM, telephony, and email systems to deliver a seamless service.

Skills and Qualifications

• Strong communication and persuasive skills.
• Ability to handle difficult conversations professionally.
• Problem‑solving and negotiation ability.
• Willingness to learn retention strategies.
• Experience in customer retention, sales, or customer service.
• Knowledge of CRM systems or call‑handling software.
• Understanding of customer behaviour or churn indicators.

Further Information

The Employer is: SMARTPAYNIJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Area: Derry or Londonderry
Closing date: 21 Nov 2025