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Technical Support Engineer
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Technical Support Engineer
Job summary
A leading global industrial company is seeking a Support Engineer to provide technical support for tooling associated software and IT solutions. In this field-based role in the Midlands, you will assist customers with installation, troubleshooting, and ongoing support, while managing technical incidents and facilitating training. Ideal candidates will have extensive knowledge of Atlas Copco systems, hardware platforms, and strong organizational skills to handle complex tasks effectively. A culture of trust, innovation, and career growth is offered in return.
Benefits
Qualifications
- In-depth knowledge of Atlas Copco tooling and integration systems.
- Ability to deal with complex multitask situations under pressure.
- Strong interpersonal and organisational skills.
Responsibilities
- Support tooling associated software/IT solutions for customers.
- Manage QCM process for UK and Ireland reported incidents.
- Provide technical analysis of malfunctioning solutions.
- Deliver customer technical training when required.
- Identify and escalate potential business opportunities.
Skills
As Support Engineer you will support Atlas Cop tooling associated software/IT solutions for our customers.
You work across our Motor Vehicle Industry (MVI); General Industry (GI) and Service (SCE) teams and will cover all ACTA (tooling) technologies (legacy, current and new model launches).
This position reports directly to the Software Service and Technical Support Manager.
You will be a highly skilled and motivated individual and be able to provide detailed technical analysis of the installed solutions in case of malfunction.
The ability to support legacy as well as current and future products is key to being successful in the role, and a strong understanding of the tightening process plays a vital part in this process.
You will deal with production-critical systems in industrial environments, understand the links between the customer’s production processes and our associated IT products and solutions.
Responsible for the company’s QCM process management system; including raising, monitoring, and escalating technical enquiries on behalf of the UK business to satisfactory resolution.
Escalate technical support cases to appropriate groups to enable fast and satisfactory resolution.
Supporting internal teams and customers as technical support issues arise.
Assist with and deliver competence development and technical product training within the business.
Assist with and deliver customer technical training where required.
Ongoing remote or onsite support.
Provide tightening service expertise to internal teams and external customers.
Support with equipment reconfiguration and modification.
Support our customers and service team with software updates.
Identify potential business opportunities through technical support requests and other means and escalated to the service sales team or others to take appropriate action.
Testing and validation of technical resolutions both remotely and on customer sites.
Lead with New Product Launch training for aftersales teams.
You will have an in depth knowledge of Atlas Copco tooling and integration systems, plus;
- Installation and troubleshooting of heardware platforms
- Network technology and data communications experience
- Basic knowledge in industrial automation, fieldbus technique and PLC programming
You will be customer focused, with an eye for detail as well as the drive and commitment to see the job through to a successful conclusion.
You will need to take responsibility and accountability, with the capability of dealing with complex multitask situations under pressure. Therefore excellent interpersonal and organisational skills are required.
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
This is a field based role, the ideal candidate will be based in the Midlands.
Talent Acquisition Team: April Harbour
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.