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Student Zone Team Leader (Maternity Cover)
Job summary
A higher education institution in London is seeking a Student Zone Team Leader to oversee the delivery of frontline support services for students. This role focuses on improving student satisfaction and engagement while supervising a dedicated team. The position is fixed-term until October 2026 and offers a collaborative campus environment.
Qualifications
- Experience in supervisory roles with a focus on student support.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with diverse teams.
Responsibilities
- Lead frontline student support services to enhance student experience.
- Supervise a team of Student Zone Advisers ensuring excellent service.
- Collaborate with academic and central departments for integrated support.
ABOUT US
Transforming lives through excellent education
London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education.
Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world.
The Student Zone supports students across all our six schools. The Student Zone is managed by the Student Zone Team Leaders.
The Student Zone Team Leader plays a key role in leading the delivery of inclusive, high-quality frontline support to students across a range of services, helping to improve student continuation, completion and overall experience. Working as part of a dynamic, student-facing team, the role ensures students receive accurate, timely and responsive information, advice and guidance (IAG) throughout their university journey.
This post is responsible for supervising a team of Student Zone Advisers, promoting a culture of professional excellence and continuous improvement. The Team Leader ensures the team offers a knowledgeable and approachable first point of contact, with a strong focus on service consistency, student satisfaction and proactive engagement.
The role works collaboratively with academic Schools, central departments and external partners to ensure students are connected with the right support at the right time. With a focus on data-informed planning, service development and inclusive practice, the Student Zone Team Leader helps shape a welcoming and empowering environment for all London Met students.
This is a campus-based role reporting to the Head of Student Zone and School Administration. This is a fixed-term position until 04 October 2026.
Reference Number: 405
Interviews: W/C 24 November 2025
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.