Supervisor - Cheshire Oaks (32 hours)

Rituals; Ellesmere Port; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury retail brand is seeking a Rituals Expert in Ellesmere Port to join the in-store management team. You will mentor Rituals Advisors and ensure an optimal customer experience. The ideal candidate has prior experience in retail or hospitality and possesses strong decision-making skills. This role offers a chance to expand your professional skill set in luxury retail.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Customer-service mentality and team-player’s work ethic.
• Strong decision-making and problem-solving skills.
• Organised and detail-oriented.

Responsibilities

• Be part of in-store management team.
• Listen to customers' needs and mentor Rituals Advisors.
• Interact directly with customers to ensure optimal experience.
• Work alongside Store Manager and Assistant Store Manager.

Skills

Mentoring team members

Customer service

Problem-solving

Job description

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.