Desktop Supervisor

MGroup Water; East Challow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading infrastructure services provider in East Challow is seeking a Desktop Supervisor to support the Operations Team. The role involves learning supervisory functions, managing administrative duties, and ensuring seamless operational delivery. Ideal candidates are detail-oriented and willing to learn, with exposure to Microsoft Office valued. This position offers various benefits, including a pension scheme and health care cash plan.

Benefits

Matched or contributory pension scheme

Online GP service

Employee assistance programme

Access to retail discounts

Life assurance

Cycle to work and salary finance schemes

Enhanced maternity and paternity leave

Health Care Cash Plan

Discretionary bonus scheme

25 days annual leave plus bank holidays

Qualifications

• No previous experience required; conscientious individuals preferred.
• Must be willing to learn and grow within the company.
• Proficiency in Microsoft Office is beneficial.

Responsibilities

• Support administrative duties to maintain day-to-day functions.
• Engage with managers to improve productivity and compliance.
• Handle customer issues and ensure compliance with protocols.

Skills

Attention to detail

Willingness to learn

Experience with Microsoft Office

Job description

About the Role

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where you'll be working

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.

What you'll be doing

As a Desktop Supervisor you'll be part of our Operations Team and will support administrative duties to help maintain the smooth running of the day‑to‑day functions required to deliver this project, while learning the functions of a Supervisor.

You’ll work with the managers and supervisors across the Dig department to improve productivity, compliance, safety and overall performance.

You’ll engage with the client and M Group Water Services back‑office teams to ensure a seamless delivery of operational excellence and ensure completion of site audits as well as ensuring plant and equipment is safe.

You’ll handle all customer issues in accordance with the 'IMPACT' protocol and respond to the Escalations team in accordance with the prescribed timescales whilst ensuring compliance with all aspects of the Thames Water Smart Metering Asset Standard.

What you'll bring

Experience for this role isn't necessary; we are looking for conscientious individuals who are willing to learn and progress through the company.

Are you experienced with Microsoft Office?

Do you have excellent attention to detail?

What's in it for you

We offer a range of benefits designed to support your life in and out of work, some of which include:

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers:

• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We're responsible and go further for our people, clients, communities and the planet.

We're open and seek new and better ways of exceeding expectations.

We're together and as one team; the whole is greater than the sum of the parts.

We're ambitious and embrace opportunity, to lead essential infrastructure services for life.

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It's an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.