Shop Assistance jobs in United Kingdom

• Location: Surrey

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

The starting salary for this role is £36,873 per annum, working 36 hours per week.

As part of the recent C2C and Area Redesign, we are pleased to announce the creation of six permanent posts, which we are now excited to open for internal recruitment.

We are seeking an enthusiastic and proactive internal candidate to join us as a Duty Coordinator (PS8). This is an excellent opportunity for someone with a passion for service delivery, team coordination, and making a real difference to the lives of adults in Surrey. This role is ideal for a Senior Social Care Assistant or equivalent looking to take the next step in their career.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

As Duty Coordinator, you will lead the smooth running of the duty function within your area team, working closely with the manager on duty to ensure effective operations. You will maintain close collaboration with colleagues in the Connect to Community service to guarantee the safe and seamless transfer of individuals who draw on support. A key part of your role will be planning and overseeing the triage, delegation, and escalation of incoming enquiries for both new and existing clients.

You will provide strong administrative and business leadership to the duty team, offering advice and guidance to junior colleagues and sharing knowledge across the team. Monitoring and evaluating key performance indicators will be essential to support the team's ongoing development and performance. Flexibility is important, as you may occasionally work within specialist teams or acute hospital settings to meet the operational needs of the wider service.

Building effective relationships will be central to your success, as you liaise with internal departments, partner organisations, and service users to deliver high-quality, person-centred support. Finally, you will ensure that statutory duties relating to Safeguarding are discharged effectively and responsibly.

There are sixDuty Coordinator (PS8) roles available in:

Connect2Community

• East Surrey
• West Surrey

Area Teams

• Area Team East 1
• Area Team East 2
• Area Team West 1
• Area Team West 2

What We're Looking For

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours :

• Advanced vocational qualification at level 4 or significant on-the-job experience
• Experience in a health or social care setting, with a minimum of 5 GCSEs or NVQ Level 2 (or equivalent).
• Practical knowledge of relevant legislation (e.g., Care Act, Mental Capacity Act) and the ability to apply this in practice.
• Excellent communication, negotiation, and influencing skills.
• Strong organisational skills, with the ability to manage large volumes of work in a fast-paced environment.
• Competence in IT tools, including MS Office and database management systems.
• A valid UK driving licence and access to a vehicle (reasonable adjustments will be made for individuals with a disability).

Why Apply?

• Opportunity to develop your leadership and coordination skills.
• Play a key role in shaping and improving our duty function.
• Work in a supportive environment with professional supervision and opportunities for further development.

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on 04/01/2026 with interviews to follow.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.