Customer Service Coordinator

Pertemps; Redditch; On-site; GBP 25,000 - 27,000; Full time

Job summary

Une entreprise leader, Pertemps, recherche un Coordinateur de Service Client pour renforcer son équipe à Redditch. Le candidat retenu gérera les commandes, répondra aux demandes clients et assurera une gestion efficace des comptes pour garantir la satisfaction des clients et encourager les commandes répétées. Avec un salaire de 25 000£ à 27 000£, cette position offre un environnement de travail dynamique et collaboratif.

Qualifications

• Expérience précédente en service client ou en administration des ventes.
• Confiance dans la gestion des demandes des clients.
• Capacité à comprendre des catalogues de produits techniques.

Responsibilities

• Traitement des nouvelles commandes et gestion des plannings clients.
• Répondre aux demandes des clients par téléphone et par e-mail.
• Gestion proactive des comptes clients.

Skills

Service client par téléphone

Gestion de compte client

Compétences informatiques

Job description

Due to continued success and increased workload my client is looking to expand their Customer Service team with a Customer Service Coordinator. You will be based at their offices in Redditch working Monday to Thursday 8-5pm and an early finish on a Friday.

The Customer Services Coordinator key duties include
Processing new orders as well as reviewing/ amending customer schedules and inputting them onto the MRP system
Raise necessary paperwork
Answering customer enquires by phone and email in a timely and professional manner
Proactive customer account management ensuring a high standard of customer satisfaction encouraging repeat orders
Quoting customer prices and liaising with the sales department
Liaising with production and planning in order to expedite orders on time
Manage any dispatch issues working closely with logistics.

The successful Customer Services Coordinator will have the following skills and experience:-
previous phone based customer service experience or sales administration
strong office experiencedealing with customers and being able to confidently deal with customers enquiries
Good computer skills- Word, Excel and Outlook. SAP would be a distinct advantagebut not essential.
Customer account management experience
Processing orders
Experience being able to understand technical product cataloguesand drawings would certainly put you in a strong position for this role.

In return you can expect to receive a basic salary of between £25,000- £27,000 depending on your previous skills and experience. If you think you have skills and experience that my client is looking for then please click APPLY with your updated CV and I will be in touch soon.