Customer Service Team Leader

William Hill; Fort William; On-site; GBP 25,000 - 35,000; Full time

Job summary

William Hill in Fort William is looking for a Customer Service Team Leader to guide a dedicated team and ensure excellent customer service. This role offers benefits, including career progression, a bonus scheme, and extensive training. If you have supervisory experience and strong leadership skills, apply now!

Benefits

Annual pay review and bonus scheme

28 days holiday plus a paid birthday day off

Comprehensive training and development

Career advancement opportunities

Pension plan with 4% match

Discounts on shopping, entertainment, and holidays

Qualifications

• Supervisory experience and strong people skills required.
• Positive attitude and professional approach essential.
• Excellent interpersonal skills and empathy are a must.

Responsibilities

• Lead and motivate a team of Customer Service Representatives.
• Coach and develop your team.
• Achieve shop targets and maintain high standards.

Skills

Leadership

Interpersonal Skills

Coaching

Job description

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Customer Service Team Leader, Fort William

Client: William Hill

Location: Fort William, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 7d0c473e5793

Job Views: 4

Posted: 12.07.2025

Expiry Date: 26.08.2025

Job Description:

William Hill is more than a betting shop; it's a home from home where customers can meet friends, socialise, and enjoy sports with a warm drink.

As a Team Leader, you will help maintain this atmosphere, make your mark on our business, and enjoy benefits like continuous training, development, and career progression opportunities.

Responsibilities:

• Lead and motivate a team of Customer Service Representatives
• Coach and develop your team
• Maintain high standards and shop appearance
• Build customer relationships and deliver excellent service
• Promote safer gambling
• Manage shop opening and closing
• Achieve shop targets

Working patterns:

• Shops open between 8am-10pm, Monday to Sunday
• Shifts on a rota basis, including evenings and weekends

Benefits:

• Annual pay review and bonus scheme
• 28 days holiday plus a paid birthday day off
• Subsidised travel for London-based roles
• Comprehensive training and development
• Career advancement opportunities
• Pension plan with 4% match
• Discounts on shopping, entertainment, and holidays

Requirements:

• Must be 18+
• Supervisory experience and strong people skills
• Positive attitude and professional approach
• Excellent interpersonal skills and empathy