Helpdesk Coordinator

Adore Recruitment; Southend-on-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking a Help Desk Co-ordinator for their Southend office. This full-time role involves managing customer maintenance requests and coordinating engineers while working in a friendly team environment. The company offers training, potential growth, and an opportunity to make a significant impact on client satisfaction.

Qualifications

• Proven experience in help desk or telephone-based customer service roles.
• Scheduling or coordinating experience is advantageous.
• Own transport required due to location.

Responsibilities

• Responding to day-to-day maintenance requirements of customers.
• Coordinating engineers' diaries for planned and reactive maintenance.
• Managing client accounts and updating them.

Skills

Excellent telephone manner

Organized

Strong relationship builder

Computer literate

Meets deadlines

Job description

Help Desk Co-ordinator

Southend, Essex

Mon and Friday 0800 to 1700 Tues, Wed, Thurs 08.30 to 18.00

I am recruiting for a full time Maintenance Co-ordinator to join a friendly team in their serviced offices on the outskirts of Southend. This company will offer full training to someone who has excellent telephone manner and experience within a previous role.

The role offers the opportunity to join a wonderful company and be part of a friendly team. The company is growing and expanding and offers potential to the right person.

The successful applicant will be responsible for responding to the day-to-day maintenance requirements of customers. Ideally you will have had proven experience within a help desk or telephone based customer service role. You will be a strong relationship builder, be computer literate, organised, meet deadlines and a professional telephone manner.

Duties will include:

Account managing your client

Coordinating Engineers dairies scheduling planned and reactive maintenance

Liaising with a sub-contractor network

Answering telephone enquiries

Inputting calls on to a data base system

Updating clients

Producing purchase orders

Checking progress

Previous experience of dealing with customers or clients over the telephone is required for this role. Any Scheduling or coordinating experience would be extremely advantageous and offer a more competitive salary

You will need to have your own transport due to location