Service Delivery Manager

Veolia; City of Westminster; On-site; GBP 42,000; Full time

Job summary

Veolia is seeking a Service Delivery Manager for evening shifts to enhance their community services in Westminster. The role focuses on optimizing resources and ensuring operational excellence while fostering strong relationships with stakeholders. With a competitive salary and robust benefits, this position is an opportunity for individuals committed to making a positive impact.

Benefits

25 days of annual leave

Access to company pension scheme

Discounts on groceries and retailers

Support for health and wellness

One paid volunteer day per year

Ongoing training and development

Qualifications

• Experience in developing/mentoring people.
• Team Leadership and Management experience.
• Multi-faceted Stakeholder relationship management.

Responsibilities

• Organise resources efficiently, prioritizing service delivery.
• Monitor operational performance and handle complaints.
• Lead to deliver/exceed service expectations.

Skills

Team Leadership

Stakeholder Management

Mentoring

Job description

Ready to find the right role for you?



Service Delivery Manager (Evening shift)

Salary: £42,000 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours: 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)

Location: Westminster (across our Municipal contracts)



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well-known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
  
• Ensuring training and competency checks are in place for all roles.
  
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
  
• Delivery of a first-time collection culture and all contractual performance KPI's.
  
• Lead our people & assets to deliver/exceed service expectations.
  
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
  
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
  
• Investigate safety incidents, underperformance and disciplinary incidents.
  

What we're looking for;

Essential:

• Team Leadership and Management experience.
  
• Experience in developing/mentoring people.
  
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
  

Desirable:

• IOSH Managing Safely qualifications
  
• Waste management experience
  

What's next?



Apply today, so we can make a difference for generations to come.



We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.



We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.



We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.



If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.





Job Posting End Date:

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.