Service Desk Analyst-Jobs in USA

What are we looking for?

Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn’t just about skills for the job but skills for life – mindset, adaptability, resilience and leadership to name just a few. It is important that you can contribute to sales and business development as well as leading consultant / client delivery teams on key engagements and accounts. In addition, we will expect you to motivate, support and develop junior members of the Moorhouse team and play an active role in supporting the career development of a small group of colleagues. You will also be expected to contribute to a culture of sustainability and embrace Moorhouse’s social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work.

What do we do?

Our D&D Service Line—covering Advisory, Product, and Transformation—brings together expertise in Digital, Data, AI, and Delivery to help organisations achieve measurable, sustainable results. We guide technology leaders through every stage of the journey, from shaping strategic roadmaps to delivering large-scale technology-enabled change.

• Digital

We translate digital ambitions into reality, optimising technology landscapes, modernising platforms, and delivering innovative digital solutions that drive transformational impact.

• Data

We lay the foundations for data-driven decision-making, building the infrastructure, analytics capabilities, and insights needed to unlock the full potential of data.

• AI

We help organisations adopt AI responsibly and effectively—defining governance models, piloting AI use cases, and scaling solutions that align with strategic objectives.

• Delivery

We ensure that solutions move seamlessly from concept to implementation. Our Delivery teams manage complex portfolios and programs, orchestrating each phase to achieve on-time, on-budget outcomes that truly make a difference.

Working across our Tribes (Advisory, Product, Transformation) and Guilds (AI, Digital, Delivery, Data), we ensure all capabilities are integrated to solve the most challenging problems and create lasting value.

Why Moorhouse?

We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and establishing a culture of change. We are a transformation consultancy, meaning we work with clients on projects to deliver change and improvement, such as in the way they operate, the services they provide or how they manage their people. We deliver real impact through our projects and our clients like who we are and how we work.

We pride ourselves in being proactive, collaborative and straightforward team players, with focus on being successful together. We move fast as a team, and honesty and integrity are key to this. You will be part of a supportive and high-performing team that looks after each other, has fun and celebrates success together. You can be assured of exciting opportunities on varied projects that will stretch you and equip you with skills, experience and knowledge to help organisations respond to turbulence and improve.

• 15+ years consulting experience whether this is from a big consulting firm, boutique consultancy or experience gained in delivering and managing digital transformation within industry
• Significant experience operating at a senior level across client organisations (C-Level) to help them navigate the transformation successfully whilst nurturing strong relationships
• A strong sales track record and a demonstrable network of relevant relationships - proven track record of personally attributable sales of over £500k (ideally tracking toward £2m)
• A passion for building and nurturing strong relationships, both with clients and colleagues
• Experience of effectively managing and collaborating with senior client stakeholders
• A keen interest in playing a senior role within the Service Line team, supporting the development of compelling propositions and integrating with Sector teams
• Cross-sector experience is valuable, but we are open to exploring candidates with specific sector experience

Experience in 2 or more of the following:

Digital and AI Strategy

• A strong track record of shaping digital and AI strategies that align business priorities with emerging technology opportunities
• Experience leading the development of AI and digital roadmaps, including business case development and delivery planning
• Experience advising advising clients on how to build the strategic and operational foundations needed to enable AI at scale

AI and Digital Product Leadership & Transformation

• A strong track record of embedding product-led operating models across technology and business teams
• Experience with agile delivery (e.g., Scrum, SAFe), DevOps practices, and UX-led product development
• An understanding of product-related architecture principles (e.g. API-first, composable architecture)
• Experience supporting client’s digital product journeys (from idea, to Proof of Concept through to deployed and scaled solutions)

Technology Modernisation and Optimisation

• A strong track record of shaping and delivering technology modernisation strategies, including cloud migrations, application rationalisation and legacy decommissioning
• Experience advising on the optimisation of IT estates to reduce complexity, lower cost and improve performance across infrastructure, platforms and applications
• Experience designing and implementing modern service management models aligned to agile and DevOps ways of working

What we can offer you:

• Cash package of up to circa £200,000 (including a £141,750 base salary and performance-based personal, company, and uncapped sales bonuses, paid every six months)
• 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year
• Life Assurance, Family Private Medical Insurance, Group Personal Pension Scheme , Electric Car Scheme and a range of discounted lifestyle and well-being benefits through Perkbox
• A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand.

Our offices are based near Liverpool Street in London, though we expect you to spend much of our time with clients at their offices. We support flexible and hybrid working.

We are committed to embracing diversity and fostering an inclusive environment – one where colleagues feel comfortable and can bring their whole selves to work. It is only in doing so that we can deliver on our purpose to ‘develop Extraordinary Leaders’.

We recognise the importance of reflecting both our clients and the society in which we live and work and are proud to be an equal opportunities employer. Moorhouse are committed to creating a diverse and inclusive working environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for this opportunity regardless of any diversity characteristic.